Achieved 475% of sales quota at Dell Technologies, showcasing exceptional product knowledge, solution resolution, and communication skills. Holds understanding of multiple companies' strategies and how they target new customers and can explain why SHI is the best choice. Expert in business analysis and conflict resolution, I guided SHI's Pac NW and Rocky MT D1 teams to measurable performance enhancements. Recognized for award-winning presentation skills through Dale Carnegie, I excel in driving customer satisfaction and acquisition. A hardworking and passionate job seeker with strong leadership skills eager to secure a Microsoft Solutions Executive position. Ready to help the team exceed company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Microsoft Solution Specialist
SHI
10.2022 - Current
Consistently cultivating a deep understanding of client needs and positioning products as optimal solutions for their unique challenges.
Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
Led regular meetings with internal teams to review progress against goals, address challenges, and devise effective strategies for success. As well as, led the MSS team while the Manager was OOO in program communications.
Served as subject matter expert on targeted technologies, contributing valuable insights during client consultations.
Vmware Solution Specialist
SHI
03.2022 - 10.2022
Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
Enhanced collaboration with cross-functional teams, resulting in higher-quality deliverables and increased customer satisfaction.
Delivered impactful presentations to showcase product capabilities and drive adoption among potential customers.
Evaluated vendor offerings to determine compatibility with current systems and negotiated contracts that resulted in cost savings without sacrificing quality.
Virtualization Vmware Specialist II
Dell Technologies
02.2019 - 03.2022
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Trained All new internal sales representatives in VMware basics, equipping them with basic knowledge and understanding of offering to increase overall Vmware sales.
Exceeding sales quote and hitting 475% to quota while maintaining pipeline growth and receiving multiple awards.
Education
Bachelor of Arts - Psychology
Oklahoma State University
Stillwater, OK
05.2013
Skills
Business Analysis
Data Entry
Product Knowledge
Conflict Resolution
Award-winning Presenter
Excellent Communication
Accomplishments
National Wellness Program of the Year 2012 recipient at OSU
Toastmasters International Best Table Talk Recipient 2019
Dell SWAT Excellence Award Leader for Outbound Calls FY20
Dell MVP Award MB H1 2020
Dell MVP Award MB H2 2021
Outstanding Performance Award Dale Carnegie: Top Rated Presentation Performance 2021
Certification
Bronze Level DHS Director Credentials, DHS- 2014-2017
Customer Service Representative Intern at Randy Willingham State Farm Insurance AgencyCustomer Service Representative Intern at Randy Willingham State Farm Insurance Agency