Lindie Geddis
Belton,United States
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Office Manager
A 1 appliance service
03.2015 - Current
- Ten Key
- Wintac
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled installs
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Ordered appliance parts
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication. Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Inventory of all trucks
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Office/Warehouse Manger
A best air and heat
01.2010 - Current
- Ten Key
- Utilized Successware and Service Titan to maintain and update customer information, repair logs and inventory.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Scheduled installs
- Ordered appliance and Ac parts
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Created and updated regular inventory reports and records. Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Dispatcher/Customer Service
A#1 Air
03.2000 - 01.2010
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Use spread sheets for payroll
- Set up and dispatch techs to calls
- Receive and handle all money
- Answered multi-line phone system and enthusiastically greeted callers.
- Type 50-60 wpm
- Streamlined payroll processes by implementing efficient procedures, reducing processing time. Processed and balanced payroll for all employees.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Order appliance parts
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
Certified Medical Assistant - Medical Assitant
ATI
Dallas, TX01.2010
Skills
- Medical front and back office
- Billing
- Supervisor
- Customer service
- Medical Terminology
- 10 Key Data Entry
- Accounts Receivable
- Office Management
- Medical Office Experience
- Accounts Payable
- Microsoft Excel
- Leadership
- Microsoft Word
- Typing
- Payroll
- Cash handling
- Organizational Skills
- Office Administration
Additional Information
Medical front and back office, Insurance billing, CPR certified
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
A 1 appliance service
03.2015 - Current
Office/Warehouse Manger
A best air and heat
01.2010 - Current
Dispatcher/Customer Service
A#1 Air
03.2000 - 01.2010
Certified Medical Assistant - Medical Assitant
ATI
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