Lindita Kola
Troy
Summary
Results-driven professional with over ten years of experience in Laundry and Hospitality. Expertise in Hotel Operations, Textile Care, Quality Control, and Customer Service. Proven track record in managing daily operations and maintaining high standards of cleanliness and efficiency in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Laundry Attendant (Senior)
Auberge Resorts
Firenze, Italy
02.2025 - 11.2025
- Enhanced productivity by streamlining workflows with team collaboration.
- Trained new staff on equipment operation and safety protocols for laundry care.
- Coordinated laundry tasks to maximize efficiency and ensure smooth workflow.
- Executed precise folding of linens to meet hotel standards with attention to detail.
- Delivered clean linens to guest rooms by collaborating with housekeeping staff.
- Identified stains and damage by examining dried clothes for quality control.
- Maintained workplace safety by adhering to hazardous chemical handling protocols.
- Firenze (Italia)
Laundry Attendant (Senior)
Auberge Resorts
Firenze, Italy
02.2025 - 11.2025
- Enhanced productivity by streamlining workflows with team collaboration.
- Trained new staff on equipment operation and safety protocols for laundry care.
- Coordinated laundry tasks to maximize efficiency and ensure smooth workflow.
- Executed precise folding of linens to meet hotel standards with attention to detail.
- Delivered clean linens to guest rooms by collaborating with housekeeping staff.
- Identified stains and damage by examining dried clothes for quality control.
- Maintained workplace safety by adhering to hazardous chemical handling protocols.
- Firenze (Italia)
Laundry Supervisor (level 4)
BELMOND Villa S. Michele
Florence, Italy
03.2021 - 01.2024
- Enhanced guest satisfaction through effective supervision of daily operations.
- Trained staff on hospitality best practices for improved customer engagement.
- Implemented process improvements, significantly reducing wait times and enhancing efficiency.
- Conducted performance evaluations to promote growth and accountability among team members.
- Collaborated with management to align service standards with brand expectations.
- Florence (Italy)
Laundry Supervisor (level 4)
BELMOND Villa S. Michele
Florence, Italy
03.2021 - 01.2024
- Enhanced guest satisfaction through effective supervision of daily operations.
- Trained staff on hospitality best practices for improved customer engagement.
- Implemented process improvements, significantly reducing wait times and enhancing efficiency.
- Conducted performance evaluations to promote growth and accountability among team members.
- Collaborated with management to align service standards with brand expectations.
- Florence (Italy)
Housekeeping Supervisor
BELMOND Villa S. Michele
Florence, Italy
05.2017 - 01.2020
- Ensured rigorous hygiene standards by meticulously cleaning and preparing guest rooms daily.
- Guided housekeeping staff to enhance efficiency and quality during room cleaning operations.
- Trained new housekeeping staff on best practices for maintaining cleanliness and guest satisfaction.
- Monitored supplies and equipment, ensuring availability for seamless housekeeping operations.
- Conducted regular inspections to uphold cleanliness and address any issues promptly.
- Collaborated with management to implement improved cleaning protocols based on guest feedback.
- Maintained detailed records of room statuses to streamline housekeeping workflow and communication.
- Florence (Italy)
Housekeeping Supervisor
BELMOND Villa S. Michele
Florence, Italy
05.2017 - 01.2020
- Ensured rigorous hygiene standards by meticulously cleaning and preparing guest rooms daily.
- Guided housekeeping staff to enhance efficiency and quality during room cleaning operations.
- Trained new housekeeping staff on best practices for maintaining cleanliness and guest satisfaction.
- Monitored supplies and equipment, ensuring availability for seamless housekeeping operations.
- Conducted regular inspections to uphold cleanliness and address any issues promptly.
- Collaborated with management to implement improved cleaning protocols based on guest feedback.
- Maintained detailed records of room statuses to streamline housekeeping workflow and communication.
- Florence (Italy)
Laundry Attendant
Lavanderia Il Girasole
06.2007 - 07.2016
- Ensured quality control by inspecting items for stains and damages.
- Maintained cleanliness of work area to uphold health and safety standards.
- Operated industrial laundry machines, enhancing efficiency in processing linens.
- Implemented inventory tracking, optimizing management of laundry supplies and materials.
- Conducted maintenance checks on machines, reducing downtime and boosting efficiency.
- Resolved customer inquiries about services, ensuring satisfaction and loyalty.
Laundry Attendant
Lavanderia Il Girasole
06.2007 - 07.2016
- Ensured quality control by inspecting items for stains and damages.
- Maintained cleanliness of work area to uphold health and safety standards.
- Operated industrial laundry machines, enhancing efficiency in processing linens.
- Implemented inventory tracking, optimizing management of laundry supplies and materials.
- Conducted maintenance checks on machines, reducing downtime and boosting efficiency.
- Resolved customer inquiries about services, ensuring satisfaction and loyalty.
Education
High School Diploma - undefined
Scuola Media-Superiore Pal Melyshi
01.1987
Skills
Housekeeping
Effective problem resolution
Teamwork
Laundry equipment operation
Stain removal
Team leadership
Laundry room operations
Detergent and additive knowledge
Workplace cleanliness
Flexibility in dynamic environments
Laundry machinery knowledge
Ironing and steaming
Clear and concise communication
Laundry folding and storage
Color separation
Supply management
Languages
Albanian
English
Italian
Timeline
Laundry Attendant (Senior)
Auberge Resorts
02.2025 - 11.2025
Laundry Attendant (Senior)
Auberge Resorts
02.2025 - 11.2025
Laundry Supervisor (level 4)
BELMOND Villa S. Michele
03.2021 - 01.2024
Laundry Supervisor (level 4)
BELMOND Villa S. Michele
03.2021 - 01.2024
Housekeeping Supervisor
BELMOND Villa S. Michele
05.2017 - 01.2020
Housekeeping Supervisor
BELMOND Villa S. Michele
05.2017 - 01.2020
Laundry Attendant
Lavanderia Il Girasole
06.2007 - 07.2016
Laundry Attendant
Lavanderia Il Girasole
06.2007 - 07.2016
High School Diploma - undefined
Scuola Media-Superiore Pal Melyshi