Lindsay Ackley
West Hills,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
Work History
Supervisor
Starbucks
Woodland Hills, CA
08.2015 - Current
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Assisted in the training of new employees.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Supervised staff during shift changes and ensured transition went smoothly.
- Monitored employee performance and provided feedback on areas for improvement.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Conducted regular inventory checks to maintain accurate stock levels.
- Implemented company policies consistently across all shifts.
- Identified opportunities for operational improvements and communicated them to management.
- Responded to customer inquiries and complaints in a professional manner.
- Ensured that all safety protocols were followed at all times.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Delegated tasks to employees and monitored activities and task completion.
Education
Business Administration And Management
Los Angeles Pierce College
Woodland Hills, CASkills
- Espresso machine operation
- Barista Training
- Staff Motivation
- Equipment Troubleshooting
- Sales Promotion
- Cash Handling Accuracy
- POS System Operation
- Product Upselling
- Supply Ordering
- Policies Development
- Customer Service
- Food Safety
- Food and Beverage Service
- Production and Time Sequencing
- Work Area Inspection
- Organizational Skills
- Timesheet Organization
- Opening and closing procedures
- Professional Demeanor
- Time Management
- Analytical Thinking
- Problem-solving aptitude
- Production Reporting
- Self Motivation
Affiliations
- Joined Team Starbucks in the AUT2RUN for charity
- Conducted Coffee with a cop
- Gave donations both to LAPD and LAFD on a regular basis
Accomplishments
- Received Partner of the Quarter 2015 by Becky KIm at Starbucks Platt & Victory
Timeline
Supervisor
Starbucks
08.2015 - Current
Business Administration And Management
Los Angeles Pierce College