Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Adams

Herriman

Summary

Dynamic Product Development Specialist with a proven track record at Quench It Soda, excelling in product management and team leadership. Expert in sales strategy and conflict resolution, I successfully enhanced customer engagement through innovative menu engineering and effective training programs, driving significant improvements in franchisee satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Product Development Specialist

Quench It Soda Franchise
Herriman
09.2023 - Current
  • Created and dispatched invoices to franchisees, ensuring timely payments.
  • Managed weekly distribution of clean checks while tracking progress for accuracy.
  • Coordinated communications with owners and managers regarding digital menu issues and product inquiries.
  • Developed and uploaded product discounts to enhance sales strategies.
  • Resolved technical issues on menu backend to improve functionality.
  • Input monthly and semi-annual specials to keep offerings current.
  • Executed frequent menu and product updates to maintain customer engagement.
  • Oversaw secret shopper program, distributing allowances and products for review, while ensuring feedback reached store owners.

Store Manager

Quench It Soda
Herriman
09.2022 - Current
  • Mentored and trained over 40 employees in leadership, accountability, and customer service skills.
  • Oversaw daily operations, resolving staffing issues and maintaining consistent store functionality.
  • Developed monthly promotions while mentoring Shift Leads to uphold brand consistency.
  • Created systems, trackers, forms, and documents for effective team management.
  • Ensured store was stocked daily with all products to meet customer demand.
  • Accurately tracked and submitted bimonthly payroll, ensuring timely compensation.
  • Ordered weekly inventory to maintain adequate stock levels without exceeding budget.
  • Proactively filled scheduling gaps and executed cross-functional roles to support service flow.

Customer Experience Manager

Michaels Arts and Crafts
West Valley City
03.2021 - 08.2022
  • Managed inventory processes to ensure product availability for customers.
  • Oversaw daily operations to maintain store standards and cleanliness.
  • Resolved customer complaints by providing timely and effective solutions.
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
  • Managed escalated customer issues and resolved conflicts in a timely manner.
  • Developed customer experience strategies to enhance satisfaction and loyalty.

Education

High School Diploma -

Copper Hills High School
West Jordan, UT
06-2019

Skills

  • Product management
  • Menu engineering
  • Sales strategy
  • Inventory control
  • Technical support
  • Customer relationship management
  • Team leadership
  • Staff training
  • Conflict resolution
  • Product launch planning

Timeline

Product Development Specialist

Quench It Soda Franchise
09.2023 - Current

Store Manager

Quench It Soda
09.2022 - Current

Customer Experience Manager

Michaels Arts and Crafts
03.2021 - 08.2022

High School Diploma -

Copper Hills High School

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