Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Akers

University Place

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience

Work History

Deposit Operations/ACH Specialist

HARBORSTONE CREDIT UNION
06.2022 - Current
  • Processed ACH transactions accurately and efficiently, ensuring compliance with regulatory standards.
  • Monitored transaction discrepancies and resolved issues promptly to maintain smooth operations.
  • Analyzed transaction data to identify trends, driving improvements in operational efficiency and accuracy.
  • Implemented process enhancements that improved risk management associated with ACH transactions.
  • Facilitated cross-functional collaboration between departments involved in ACH processing, fostering a collaborative work environment.
  • Maintained internal documentation of ACH policies and guidelines, updating materials as needed to reflect industry standards and best practices.
  • Managed high volumes of incoming and outgoing transactions daily, prioritizing tasks effectively to meet deadlines.
  • Contributed significantly towards achieving organizational goals by consistently meeting or exceeding assigned performance metrics.
  • Streamlined ACH operations for improved efficiency and risk management through regular process reviews and updates.
  • Ensured compliance with NACHA rules and regulations, maintaining a strong understanding of relevant policies and requirements.
  • Implemented process improvements through ongoing analysis of department workflows, promoting continuous optimization efforts.
  • Investigated and resolved inquiries with billing and invoicing.
  • Operated computers programmed with accounting software to record, store and analyze information.

Money Management Coach

HARBORSTONE CREDIT UNION
06.2012 - 06.2022
  • Processed customer transactions efficiently and accurately, enhancing overall service quality.
  • Maintained cash drawer accuracy and ensured compliance with bank policies.
  • Mentored new tellers, fostering skill development and promoting teamwork.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Collaborated with management on training programs to elevate team skill sets.

Front End Supervisor

HOME DEPOT, TACOMA, WA
07.2005 - 06.2012
  • Trained and mentored staff on product knowledge and customer service best practices.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
  • Led by example in customer interactions, setting high standard for service that team members followed.

Education

Associates Degree - undefined

TACOMA COMMUNITY COLLEGE
Tacoma, WA

Skills

  • Analytical problem-solving
  • Effective time management
  • Detail-oriented approach
  • Effective multitasking
  • Critical analysis
  • Collaborative teamwork

Timeline

Deposit Operations/ACH Specialist

HARBORSTONE CREDIT UNION
06.2022 - Current

Money Management Coach

HARBORSTONE CREDIT UNION
06.2012 - 06.2022

Front End Supervisor

HOME DEPOT, TACOMA, WA
07.2005 - 06.2012

Associates Degree - undefined

TACOMA COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE