Lindsay Alba
Johnson City,TX
Summary
Dynamic Office Manager with proven expertise at HC Wireless, excelling in service excellence and organizational skills. Enhanced operational efficiency through effective scheduling and document management, while fostering strong client relationships. Recognized for implementing cost-saving inventory strategies and delivering exceptional customer service, resulting in improved satisfaction rates.
Qualified to join your team with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Office Manager
HC Wireless
04.2024 - Current
- Coordinated daily office operations to ensure efficient workflow and productivity.
- Managed scheduling for meetings, appointments, and travel arrangements for staff.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Assisted in onboarding new employees by providing orientation materials and training support.
- Implemented office supply inventory management to reduce costs and prevent shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated scheduling of appointments and meetings using property management software to optimize efficiency.
- Resolved guest complaints promptly, maintaining high standards of customer satisfaction and loyalty.
- Collaborated with other departments to facilitate smooth communication and enhance overall guest experience.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Managed customer inquiries through various channels, ensuring timely and effective responses.
- Developed and maintained training materials for new customer service representatives.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Conducted performance evaluations to support staff development and growth initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Office Manager/Eye Technician
Johnson City Eye Care
05.2023 - 04.2024
- Managed daily office operations, ensuring efficient workflow and compliance with policies.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Oversaw inventory management, maintaining adequate supplies for clinic staff and patient needs.
- Developed and implemented office procedures, enhancing operational efficiency and service quality.
- Trained new administrative staff on office protocols and software systems for seamless integration.
- Facilitated communication between medical personnel and patients, improving overall satisfaction rates.
- Streamlined billing processes to enhance accuracy and reduce discrepancies in patient accounts.
- Assisted in implementing electronic health record system, increasing data accessibility for clinical staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining a positive customer experience.
- Documented customer interactions accurately to ensure consistent follow-up and resolution.
Personal Banker,2
Lone Star Capital Bank
12.2021 - 05.2023
- Assisted clients with account openings, transactions, and inquiries to ensure positive banking experiences.
- Educated customers on financial products and services, enhancing product knowledge and customer satisfaction.
- Processed loan applications and performed credit evaluations to support lending decisions effectively.
- Collaborated with team members to streamline operations, improving overall branch efficiency and service delivery.
- Monitored compliance with banking regulations, ensuring adherence to policies and procedures in daily operations.
- Utilized banking software for account management, transaction processing, and reporting functions accurately.
- Resolved customer complaints promptly, maintaining high levels of client satisfaction through effective communication skills.
- Developed relationships with clients to identify their financial needs and provide tailored solutions for wealth management.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Assisted in training new team members on company policies and procedures.
- Collaborated with cross-functional teams to improve service delivery processes.
- Utilized CRM software to track customer issues and monitor service performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined reporting processes, reducing response times for escalated issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Personal Banker - Universal Banker
Pioneer Bank SSB
11.2018 - 02.2021
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Provided personalized financial advice, enhancing customer satisfaction and retention.
- Managed account openings and closings, streamlining onboarding processes for new clients.
- Analyzed customer financial needs, recommending appropriate products and services to meet goals.
- Trained new team members on operational procedures and best practices in customer service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Followed up with customers to gather feedback and provide additional assistance.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Pioneered adoption of new CRM system, enhancing client data management and service personalization.
- Streamlined loan application processes, reducing wait times and improving client experience.
- Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction.
- Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
- Assisted customers with completing loan applications and other paperwork.
- Streamlined communication between sales associates and retail support teams, resulting in a more cohesive work environment.
- Consistently met or exceeded sales goals by effectively promoting banking services and retail products to clients.
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
Education
Austin Community College
Austin, Texas, TXHigh School Diploma -
Dripping Springs High School
Dripping Springs, TX05-2002
Skills
- Service excellence
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Clear oral/written communication
- Scheduling and calendar management
- Document management
- Clerical support
- Relationship building
Languages
English
Native or Bilingual
Spanish
Limited Working
Italian
Limited Working
Timeline
Office Manager
HC Wireless
04.2024 - Current
Office Manager/Eye Technician
Johnson City Eye Care
05.2023 - 04.2024
Personal Banker,2
Lone Star Capital Bank
12.2021 - 05.2023
Personal Banker - Universal Banker
Pioneer Bank SSB
11.2018 - 02.2021
Austin Community College
High School Diploma -
Dripping Springs High School