LINDSAY ANNE JOYCE ABAIR
Rodeo
Summary
Personable and proactive individual with a strong ability to lead and inspire team members in a fast-paced environment. Possesses a deep understanding of customer service principles and is adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's
07.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
LIFE INSURANCE AGENT
New York Life Insurance Co
12.2021 - 06.2024
- Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Analyzed customers' financial situations to recommend appropriate life insurance policies
- Evaluated competitors' products and services to gain competitive advantage
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs
CASHIER
Chevron
09.2023 - 02.2024
- Worked closely with the shift manager to solve problems and handle customer concerns
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Used POS system to enter orders, process payments, and issue receipts
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Rotated merchandise and displays to feature new products and promotions
STORE MANAGER
GONG CHA Tea
07.2018 - 08.2021
- Developed a successful employee retention plan, reducing staff turnover rates significantly
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
SHIFT LEADER
Burger King
02.2016 - 04.2021
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Supervised the creation of exciting merchandise displays to catch the attention of store customers
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity
- Improved team productivity by implementing efficient scheduling and task delegation methods
- Evaluated staff performance and provided coaching to address inefficiencies
- Completed cash and credit card transactions accurately using POS software
- Observed packing operations to verify conformance to specifications
Skills
- Team management
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
Certification
- Servsafe Certificate.
- Life and Health Insurance license.
Languages
English
Full Professional
Tagalog (Filipino)
Native or Bilingual
Timeline
Restaurant Manager
Raising Cane's
07.2024 - Current
CASHIER
Chevron
09.2023 - 02.2024
LIFE INSURANCE AGENT
New York Life Insurance Co
12.2021 - 06.2024
STORE MANAGER
GONG CHA Tea
07.2018 - 08.2021
SHIFT LEADER
Burger King
02.2016 - 04.2021
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