Lindsay Ann Hairston
Southfield
Summary
Dynamic professional with extensive experience at Delta Airlines, excelling in customer service and problem-solving. Proven ability to enhance operational efficiency and achieve cost savings through innovative solutions. Skilled in ticketing procedures and project management, with a strong focus on fostering high customer satisfaction and effective team collaboration.
Overview
13
13
years of professional experience
Work History
Red coat
DELTA
12.2022 - Current
- Following safety and security protocol.
- Assisting agents with on-time flights, safety issues, ticket issues, and customer issues.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Going above and beyond in customer care issues.
- Helping with different areas in the airport, such as international flights, ticket counters, baggage services, and gates.
- Dealing in fast-paced and fast-acting situations in a professional manner.
- Working with groups and businesses for booking and ticketing issues.
- Working with sales and business products dealing with Delta Airlines.
- Scheduling and staffing for the ticket counter.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Red Coat
Unifi
Detroit
07.2019 - 11.2022
- To follow safety and security protcall
- Making sure passengers are verified and correctly seated
- Making sure passengers are rebooked and taken care of in cases of missed flights.
- Promoting and performing great costumer service.
- Making sure flight are departing on time.
- Keeping passengers informed if flights are delayed or cancelled.
- Managing Irop, overbooked and oversold flights
- Coordinated flight schedules and gate assignments for efficient passenger flow.
- Resolved passenger issues and complaints with professionalism and empathy.
- Training future gate agents.
- Plotting and scheduling staff
- Welcomed passengers, checked tickets, and verified identification for boarding procedures.
Phlebotomist
American Red Cross
02.2020 - 10.2020
- To perform physical exams on patients.
- To make sure they answer questions about health history and pass problems.
- To perform venipuncture on all types of veins.
- To process blood when done.
- To make sure there are no complications and if so to take care of them.
- Collected blood samples from donors following strict safety protocols.
- Educated donors about the donation process and post-donation care.
- Maintained accurate records of donations and donor information.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Enumerator
U. S Census Bureau
09.2019 - 10.2020
- Double-checked team questionnaires and submissions to promote completeness and viability.
- To find addresses and ask questions about the home.
- To greet and identify myself to different homeowners.
- To interview individuals about themselves and their families.
- Collected data from households to ensure accurate population counts.
- Conducted interviews to gather demographic information from respondents.
- Maintained confidentiality of respondent information throughout the enumeration process
ESL Teacher
English First
Hohhot
04.2017 - 09.2019
- Teaching reading, writing, listening and speaking skills to students.
- Creating activities and games for students to participate in.
- Helping students learn English in their native country.
- Lesson planning and activity building
- Weekly training to better myself as a teacher.
- Hohhot, Inner Mongolia, China
Bus Driver
Livonia School District
04.2016 - 04.2017
- Conducted pre-trip inspections to ensure bus safety and compliance.
- Maintained accurate records of daily routes and student attendance.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Transported students safely to and from school and events.
- Navigated routes efficiently while adhering to traffic laws and regulations.
Assistant Store Manager
Radio Shack
Novi
11.2012 - 04.2016
- Sales customers the best product to fit their needs.
- Making sure other regular associates are following procedures and meeting goals.
- Making sales goals of $10,000 every month.
- Having excellent sales and customer service goals.
- Assisted in managing daily store operations and employee schedules.
- Trained new staff on customer service and product knowledge standards.
- Collaborated with team to maintain visual merchandising and product displays.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Updated and maintained databases with current information.
Education
Bachelor's Degree - Fine Arts
International Academy of Design and Technology
06.2015
Skills
- Microsoft Office programs
- Adobe CS6
- Creative
- Videography
- Digital media production process
- Project management
- Supervision and leadership
- Interview techniques
- Ticketing procedures
- Video editing
- Creating and designing a basic website
- Photography
- Leadership skills
- Customer service skills
- CDL license
- TKT certified
- TESL certified
- Sales strategy
- Problem solving
- Organization and time management
Timeline
Red coat
DELTA
12.2022 - Current
Phlebotomist
American Red Cross
02.2020 - 10.2020
Enumerator
U. S Census Bureau
09.2019 - 10.2020
Red Coat
Unifi
07.2019 - 11.2022
ESL Teacher
English First
04.2017 - 09.2019
Bus Driver
Livonia School District
04.2016 - 04.2017
Assistant Store Manager
Radio Shack
11.2012 - 04.2016
Bachelor's Degree - Fine Arts
International Academy of Design and Technology