LINDSAY ANNIS
Summary
Organized and dedicated office Professional with proven track record of providing exceptional customer service in fast-paced environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Fuller Income Tax
02.2004 - Current
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors during tax season the last 20 years.
- Executed record filing system to improve document organization and management for over 350 clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Acted as first point of contact and set appointments for prospective clients
- Performed document photo copies and paperwork distribution
IHSS Care Provider
Merced County Human Services Agency
11.2022 - 02.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Development Technician
Merced County Housing Authority
08.2021 - 02.2022
- Assisted in evaluating and analyzing offers received from suppliers and service providers
- Perform variety of tasks monitoring coordination and scheduling related to development and construction projects
- Safely and correctly operate standard office equipment; maintain accurate and organized file system;communicate effectively both orally and in writing, and interact positively and professionally with clients, staff and other persons contacted within scope of the Housing Authority.
- Input and retrieve data in agency computer system; compose routine letters and memorandum.
- Developed a working knowledge of program policies and procedures, and provide resource assistance to vendors and contractors as required
- Prepare and process various forms and documents.
- Ability to work under stressful conditions; maintain and document construction files, be able to review, research and evaluate construction bids to assure compliance with housing program requirements.
Customer Service Representative
Patelco Credit Union
08.2020 - 12.2020
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Completed procedures such as ordering new checks, stopping payments or investigating identity theft
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Identified sales opportunities and referred customers to branch partners in financial services
- Assisted estimated 8 customers each hour and remained poised and professional even in high-stress situations and when dealing with irate individuals
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Education
High School Diploma -
Merced High School
Merced, CA2000
Skills
- Office administration
- Administrative Support
- Data Entry
- Time management
- Organization skills
- Schedule Coordination
- Customer Complaint Resolution
- Creative problem solving
- Inbound Phone Call Handling
- Effective Written and Verbal Communication
Timeline
IHSS Care Provider
Merced County Human Services Agency
11.2022 - 02.2024
Development Technician
Merced County Housing Authority
08.2021 - 02.2022
Customer Service Representative
Patelco Credit Union
08.2020 - 12.2020
Administrative Assistant
Fuller Income Tax
02.2004 - Current
High School Diploma -
Merced High School
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