Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Arseneau

Kankakee,IL

Summary

Reliable beauty advisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Patient Services Coordinator 2

Illinois Bone and Joint Institute
08.2023 - Current
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
  • Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Assisted in increasing patient retention rates by conducting follow-up calls for appointment reminders and satisfaction surveys.
  • Greeted and assisted patients with check-in procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Planned and organized lunches for staff meetings.
  • Used Epic/OptimisPT Electronic Medical Records to maintain electronic patient files.
  • Communicated with physicians to maintain referrals.
  • Scanning, emailing, faxing, and other clerical duties.

Rehabilitation Technician

Illinois Bone And Joint Institute
05.2023 - 08.2023
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Established collaborative relationships with patients through consistent and meaningful communication.
  • Communicated back to therapists regarding patient performance and condition.
  • Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
  • Answered telephones and performed clerical duties to maintain smooth operations as needed.
  • Educated patients on exercises and proper body mechanics.
  • Performed therapeutic ice massage, administer ultrasound therapy and hot-cold packs placement, under direction of physical therapist.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Keep all areas stocked with clean linens.

Beauty Advisor

Sephora At Kohl’s
12.2021 - 05.2023
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintains excellent merchandise operations, supporting merchandise sets, maintenance of testers and cleanliness and hygiene standards.
  • Supports inventory management and pricing within department.
  • Supports visual elements of shop and communicates missed or damaged product/fixtures to Supervisor.
  • Answer phones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Managed efficient cash register operations.

La Leche League Leader Of Kankakee County

La Lèche League International
03.2006 - 03.2016
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Assessed needs of new mothers and advised mothers about breastfeeding topics.
  • Help one-to-one through online, phone, or in-person breastfeeding support.
  • Plan and lead LLL Group meetings.
  • Supervise management of LLL Group.
  • Keep up to date on breastfeeding information.
  • Help potential Applicants find out about LLL leadership and prepare to become Leaders.
  • Established and maintained partnerships with community organizations to promote health education programs.
  • Continually improved knowledge, skills, and performance.

Education

Cosmetology License - Cosmetology

Kankakee Area Career Center
Bourbonnais, IL
04.2003

High School Diploma -

Bradley Bourbonnais Community High School
Bradley, IL
06.2002

Skills

  • Safety and Cleanliness Standards
  • Recordkeeping Compliance
  • Adaptability and Flexibility
  • Operational Efficiency
  • Excellent Written and Verbal Communication
  • Ability to Lift 40 Pounds
  • Strong Communication and Interpersonal Skills
  • Exceeding Customer Expectations
  • Effective Customer Communication
  • Positive Customer Engagement
  • Building Customer Loyalty
  • Return Processing
  • Time Management
  • Multitasking and Organization
  • Merchandise Restocking
  • Flexible Hours
  • Exceeding Customer Expectations
  • Effective Customer Communication
  • Positive Customer Engagement
  • Building Customer Loyalty

Timeline

Patient Services Coordinator 2

Illinois Bone and Joint Institute
08.2023 - Current

Rehabilitation Technician

Illinois Bone And Joint Institute
05.2023 - 08.2023

Beauty Advisor

Sephora At Kohl’s
12.2021 - 05.2023

La Leche League Leader Of Kankakee County

La Lèche League International
03.2006 - 03.2016

Cosmetology License - Cosmetology

Kankakee Area Career Center

High School Diploma -

Bradley Bourbonnais Community High School

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