Lindsay Barnes
Charlotte,NC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Passionate about contributing to team and company growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Hand And Stone Massage And Facial Spa
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Sales Associate
Hand And Stone Massage And Facial Spa
10.2022 - Current
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor
Raleigh Popsicle Co.
06.2021 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Assisted management with work related event planning for on and off site marketing opportunities
- Maintained facility with hourly cleaning to assure employee and customer health and safety protocols
Front Desk Associate
Courtyard Marriott
01.2021 - 05.2022
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Front Desk Associate
Auto Wash Express
09.2016 - 02.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Trained new associates in high turnover business.
- Performed closing duties which include generating nightly reports, shutting down lobby equipment, and replenishing consumer goods.
- Provided supreme and timely customer service to all stakeholders (customers, co-workers, management, and owners).
Education
Bachelor of Arts - Business Administration
University of North Carolina At Charlotte
Charlotte, NC05.2025
Skills
- Customer Service and Sales Certification - National Retail Federation
- Business Planning
- Customer Relations
- Time Management
- Staff Training
- Closing Oversight
- Product and Service Knowledge
- Retail Space Planning
- Sales and Marketing
- Performance Tracking and Evaluations
- Directing Team Members
- Money Handling
Timeline
Assistant Manager
Hand And Stone Massage And Facial Spa
10.2022 - Current
Sales Associate
Hand And Stone Massage And Facial Spa
10.2022 - Current
Supervisor
Raleigh Popsicle Co.
06.2021 - 01.2023
Front Desk Associate
Courtyard Marriott
01.2021 - 05.2022
Front Desk Associate
Auto Wash Express
09.2016 - 02.2020
Bachelor of Arts - Business Administration
University of North Carolina At Charlotte
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