MATTHEW L. SHREWSBURY

• Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
• Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
• Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
• Enhanced rider experience by enforcing safety procedures and providing clear instructions.
• Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
• Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.

• Enhanced customer satisfaction by efficiently restocking bar supplies and maintaining a clean workspace.

• Assisted bartenders with timely drink preparation for improved service speed and guest experience.

• Increased bartender efficiency by quickly cleaning and resetting glassware during peak hours.

• Contributed to a positive work environment through effective communication and teamwork with fellow staff members.

• Managed day-to-day business operations
• Enhanced customer satisfaction by optimizing business processes and delivering exceptional service.
• Designed, manufactured, and marketed a variety of handmade items including ceramics, toys, and jewelry.
• Cultivated and nurtured lasting client relationships, leading to increased repeat business and valuable referrals.
• Oversaw financial operations, including budgeting, financial reporting, and tax preparation, ensuring accuracy and compliance.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Increased team productivity by implementing streamlined processes and effective communication strategies.

• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Reduced operational costs through comprehensive process improvement initiatives and resource management. • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

• Launched new products and services with thorough market research, leading to increased revenue growth.

• Used ticketing system (KORE) to manage and process support actions and requests.
• Provided exceptional customer service, addressing customer concerns and inquiries promptly and professionally.
• Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer support.
• Stayed up-to-date on product knowledge, ensuring accurate and timely information was relayed to clients.
• Collaborated with teammates to troubleshoot recurring issues and develop long-term solutions.
• Exceeded performance metrics consistently, earning recognition within the team.
• Investigated and resolved customer inquiries and complaints quickly.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Improved resolution time with effective problem-solving for customer concerns.