Lindsay Bertrand
Friendswood,TX
Summary
Accomplished General Manager with a proven track record at Urban Bird Hot Chicken, enhancing operational efficiency and customer satisfaction. Expert in inventory management and fostering employee loyalty, demonstrated through strategic cost control and dynamic leadership. Skilled in implementing health code standards and engaging customers, significantly contributing to business growth.
Overview
6
6
years of professional experience
Work History
General Manager
Urban Bird Hot Chicken
03.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
General Manager
Subway
07.2020 - 02.2022
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
General Manager
Smallcakes Cupcakery & Creamery
02.2019 - 06.2020
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Education
High School Diploma -
Vidor High School
Vidor05-2004
Skills
- Inventory management
- Food safety
- Cost control
- Pre-shift walk-through
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
Timeline
General Manager
Urban Bird Hot Chicken
03.2023 - Current
General Manager
Subway
07.2020 - 02.2022
General Manager
Smallcakes Cupcakery & Creamery
02.2019 - 06.2020
High School Diploma -
Vidor High School
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