Lindsay Blanchard
Reno,NV
Summary
Experienced hospitality professional with a passion for delivering outstanding customer service in fast-paced environments. Demonstrated ability to consistently meet dynamic expectations and ensure exceptional customer satisfaction. Strong focus on teamwork and adaptability allows for seamless collaboration with colleagues and effective problem-solving. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Known for reliability, results-driven mindset, positive attitude, and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Lucky Beaver Bar And Grill
04.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Upsold menu items on a regular basis by advertising to our clients and being a menu expert.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender
Revision Brewery
08.2021 - 10.2022
- Upheld strict regulations for safe alcohol service and food safety.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept Beer Garden fully stocked before and after shifts, ensuring kegs are safely transported from the backstock fridge.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/ Bartender
Roundabout Bar and Grill
04.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Participated in regular training sessions on mixology techniques, enhancing skills for faster drink preparation times.
- Trained new bartenders in mixology techniques, product knowledge, and customer service standards, improving overall team performance.
- Demonstrated expertise in mixology techniques by crafting visually appealing cocktails that delighted guests.
Waitress; Bartender
Lounge Wine and Cocktail Bar
08.2017 - 09.2019
- Multitasking between positions, making and serving drinks/ food to all tables while creating relationships and bonds with each group of people or individual.
- Utilized extensive communication skills to bring balance to the bars atmosphere.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used creativity to ensure a new cocktail menu with unique drinks were invented each week to continue to create a new experience for our clientele.
Hostess; Busser; Food Runner
Bistro 7
02.2017 - 08.2017
- Operated Open Table; took charge of all holiday organizations.
- Ran large dinner trays; Ran food to seat numbers, carried bus trays.
- Cleared tables; bussed tables after; general after shift duties (roll ups, closing kitchen, reorganize tables in dining room to fit night shifts reservations, etc.).
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Hostess
Piatti Ristorante and Bar
06.2016 - 12.2016
- Operated Open Table to its full potential.
- Organization of large parties during high volume holiday hours, such as the Thanksgiving and Christmas periods.
- Wrote up professional and helpful floor plans.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Hostess
Esin, Restaurant and Bar
02.2015 - 07.2015
- Learned to operate Open Table POS system.
- Tended to all phone calls, ensuring clients receive accurate information.
- Assigned and wrote up servers’ floor plans to create a smooth running shift for the night.
- Experienced in handling gift card transactions.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
Timeline
Server
Lucky Beaver Bar And Grill
04.2024 - Current
Bartender
Revision Brewery
08.2021 - 10.2022
Server/ Bartender
Roundabout Bar and Grill
04.2019 - 03.2020
Waitress; Bartender
Lounge Wine and Cocktail Bar
08.2017 - 09.2019
Hostess; Busser; Food Runner
Bistro 7
02.2017 - 08.2017
Hostess
Piatti Ristorante and Bar
06.2016 - 12.2016
Hostess
Esin, Restaurant and Bar
02.2015 - 07.2015
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