Lindsay Bortz
Williamsville,NY
Summary
This Social Worker has an LMCSW permit and wishes to continue to get my license and maintain hours. She is a Dedicated Social Worker with 7 years of counseling and crisis intervention expertise. This Social Worker is offering comprehensive social services and Social Work background and strong interpersonal, organizational, and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Compassionate Social Worker with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating a safe, supportive environment for all participants. Compassionate Social Worker with extensive knowledge of counseling principles and practices. Dedicated professional with a strong background in providing evidence-based counseling services to individuals, couples, and families. Skilled in developing treatment plans, conducting assessments, and documenting progress. Committed to advocating for the mental health and well-being of clients. Insightful Counselor is familiar with Social Work treatment protocols. Adept at responding to emergencies calmly and respectfully. Passionate about patient support and resource advocacy. A hardworking and passionate job seeker with strong organizational skills eager to secure a Social Work position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Crisis Services-Mobile Outreach II Counselor
Crisis Services
01.2024 - 03.2024
- Mobile unit of Erie County Medical Center's Comprehensive Psychiatric Emergency Program (CPEP)
- Provides community mental health intervention to individuals in Erie County
- One main goal of this program is to divert individuals from unnecessary presentations at local psychiatric emergency rooms and provide them with linkage to these services with clients needing to remain safely in their community
- Indications of this need for intervention include deterioration of mental health status or increases in mental health symptoms, along with acute emotional distress, thoughts of suicide or wanting to hurt oneself, thoughts of harming others, physical aggression against others, or refusal of psychiatric or medical care because of impaired insight or judgment resulting from individual's mental illness
- Services include telephone assessment, emergency outreach visits to their home, 9.45 evaluation, lethality assessment, and consultation
- While hospital diversion is this program's main goal, staff can enact involuntary transport to psychiatric emergency rooms when necessary
- In addition, law enforcement can access this service to divert individuals with mental illness away from jail when mental health services may be more appropriate.
- Acted as a liaison between clients and external agencies such as law enforcement or healthcare providers when necessary to coordinate appropriate interventions or referrals for additional services effectively.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
G.A. Family Services -HEALTH HOMES CARE MANAGER
G.A. Family Services
08.2022 - 10.2023
- Educated clients and families on community resources, treatment options, and health care services to better manage conditions.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels and promptly addressing safety concerns collaboratively with treatment teams.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Arranged transportation and documented details of discharge transition plans.
- Communicated with healthcare providers to facilitate continuity of care.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and training to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Maintained community resources to provide enhanced comprehensive support services possible to clients.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Enhanced patient care by developing and implementing individualized care plans.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
Pathways Supervised Visitation
Pathways
08.2022 - 01.2023
- TSA is not family therapy; instead, it provides safe, supervised setting for parents, grandparents, and children to visit while providing opportunities to develop relationships with one another
- Pathways clinicians provide educational opportunities for adults and children via intervention, debriefing, and discussion
- Access occurs on-site
- Participated in ongoing training regarding best practices in supervised visitation monitoring to stay current on industry standards.
- Maintained detailed documentation for each visit, noting any concerns or incidents that occurred.
- Developed strong rapport with families, fostering trust and open communication during visitations.
- Upheld strict confidentiality guidelines when discussing case details with involved parties, protecting sensitive information at all times.
- Managed challenging situations effectively using conflict resolution techniques learned from professional development training focused on supervised visitation monitoring.
- Collaborated with social workers to provide regular updates on supervised visitations.
- Addressed any issues that arose during visits promptly and professionally, maintaining a calming atmosphere throughout this process.
- Managed scheduling for supervised visits, coordinating with multiple parties to ensure timely and efficient appointments.
- Conducted thorough assessments of visitation areas before appointments, ensuring safety and comfort in an environment for all participants.
- Offered resources and referrals for additional support services as needed, further assisting families in achieving positive outcomes.
- Improved communication between parents and children by facilitating constructive conversations during visits.
Best-Self Behavioral Health HOME HEALTH Care II Manager
Best-Self Behavioral Health
06.2021 - 12.2021
- Best-Self provides free comprehensive care management services to Medicaid recipients to make sure that their medical, mental health, and substance abuse disorder needs are being met
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options, and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet their needs.
- Provided crisis intervention services when necessary by assessing risk levels and promptly addressing safety concerns collaboratively with a treatment team.
- Established and maintained relationships with clients, families, and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Enhanced patient care by developing and implementing individualized care plans.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Defined clear targets and objectives and communicated to other team members.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Social Worker
Morlock Foundation
06.2021 - 10.2021
- This position was internship-based through Daemen University.
- Updated client documentation for accurate, compliant, and current records.
- Interviewed clients, families, or groups to assess situations, limitations, and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to ensure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Promoted cultures of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
Ransomville Manor- Social Worker for 92 Patients
Ransomville Manor
08.2020 - 01.2021
- Provides on-site monitoring, case management, food services, and personal care and/or home care services (either directly or indirectly)
- Provides each resident with considerate and respectful care and promotes dignity, autonomy, independence, and privacy with minimal restrictive and most home-like settings consistent with the resident's preferences and physical and mental status.
- Working with patients one-on-one and assisting with the most vulnerable time in their lives
- Administration and management, Advocacy, and community organization: Championing with rights of communities and individuals to support social justice
- Aging: Working exclusively with older clients
- Developmental disabilities
- Working with people on social and personal issues that impact health
- Creating programs, training, and supervising staff, and setting and evaluating standards and criteria for service delivery
- Updated client documentation for accurate, compliant, and current records.
- Interviewed clients, families, or groups to assess situations, limitations, and, issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to ensure rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted home visits to assess family dynamics, communication strategies, and conflict resolution techniques.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Facilitated peer support groups to help clients connect with others.
- Implemented community outreach programs to promote mental health awareness.
Executive Assistant for Lighthouse Management
Lighthouse Management
01.2018 - 07.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within this workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
HCBS Services
Empowerment Academy- Restoration Society
01.2019 - 06.2019
- This position was internship-based.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Strengthened client relationships through consistent follow-ups after service appointments.
- Supported continuous improvement initiatives by participating in internal meetings aimed at identifying areas for growth or optimization.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
- Ensured compliance with safety regulations by conducting regular audits and implementing necessary improvements in the workplace.
Education
Advanced MSW, Advanced MSW Program - Master's in Social Work
Daemen College
Amherst08.2023
Bachelor of Science in Social Work -
State University of New York College At Buffalo SUNY
Buffalo, NY08.2021
Associate in Arts in Social Science - Social Work
Erie Community College (North Campus) SUNY
Buffalo, NY01.2019
Skills
- Compassionate
- Case Management
- Client Advocacy
- Conflict Resolution
- Social Services
- Efficient under pressure
- Self-awareness
- Crisis Intervention
- Risk Assessment
- Crisis Assessment
- CPR, First Aid, AED
- Crisis Intervention Techniques
- Family Case Management
Accomplishments
- Received advanced clinical training in treating children with ADHD and learning disabilities at Daemen University.
- Recipient of the Student Graduate Representative Award at Daemen University.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
-Mandated Reporter Training
-Trained in suicide prevention
-Internship at Morlock foundation for 6months
-Internship at 291 Elm (Empowerment Academy) HBCS for 6 Months
-Internships with Friends of Night for 6months
-Fluent in ASL
-Can understand spanish, can speak some and cant not write it.
-Created R.O.A.R to success program at Buffalo State College with Ms. Shawnte Wilson,oversaw by Karen Edmonds. It was created during COVID for seniors to mentor freshmen coming into College, since many could not participate in internships.
Unpaid Internships
- R.O.A.R to success at Buffalo State College, Shawnte A. Wilson, MSW, wilsonsa@buffalostate.edu, September 2020 - December 2020, Coordinated a mentoring program for Buffalo State freshman students, providing support and guidance.
- Pilot Mentoring- SUNY Buffalo State Social Work Department, Professor Karen E. Edmond, LMSW, edmondke@buffalostate.edu, Continuation of the R.O.A.R to SUCCESS program, providing internship opportunities for students.
References
1. James Golden, goldenjc@buffalostate.edu, 716-364-2707
2. Mark Boser, bosermt@buffalostate.edu, 716-428-9150
3. Heather Maclin, hmaclin@daemen.edu, 716-839-8521
4. Justine Marie, 716-544-0473
Community Service
- Girl Scouts of Western New York Troop Leader- Williamsville district (4 years)
- Volunteer at Community Services for Every1
- Volunteer at United Way of Buffalo and Erie County
- Volunteer at Morlock foundation
- Nominated for Student Graduate Representative at Daemen College 2022 and part of the Student Government Association
- Trained in net-smart, EMR, CRIS, Paycom, Cerner, I-carol, I-carol outreach, Imps, Narr, HUNNY, Care Manager, connections, and other networks used in the field
Languages
Sign Language
Full Professional
Timeline
Crisis Services-Mobile Outreach II Counselor
Crisis Services
01.2024 - 03.2024
G.A. Family Services -HEALTH HOMES CARE MANAGER
G.A. Family Services
08.2022 - 10.2023
Pathways Supervised Visitation
Pathways
08.2022 - 01.2023
Social Worker
Morlock Foundation
06.2021 - 10.2021
Best-Self Behavioral Health HOME HEALTH Care II Manager
Best-Self Behavioral Health
06.2021 - 12.2021
Ransomville Manor- Social Worker for 92 Patients
Ransomville Manor
08.2020 - 01.2021
HCBS Services
Empowerment Academy- Restoration Society
01.2019 - 06.2019
Executive Assistant for Lighthouse Management
Lighthouse Management
01.2018 - 07.2019
Advanced MSW, Advanced MSW Program - Master's in Social Work
Daemen College
Bachelor of Science in Social Work -
State University of New York College At Buffalo SUNY
Associate in Arts in Social Science - Social Work
Erie Community College (North Campus) SUNY
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