Lindsay Boutchee
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Centerpoint Energy Inc
2023.02 - Current
- Upheld company policies and procedures at all times, contributing to a safe and welcoming atmosphere for customers.
- Collaborated with fellow team members to achieve goals and maintain a high level of customer service.
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Enhanced customer satisfaction by consistently providing friendly and efficient service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Machine Operator
The Occasions Group
2019.10 - 2023.02
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Server Shift Leader
Tav On The Ave
2018.06 - 2020.07
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Head Server
The Eagles Nest
2009.08 - 2018.05
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Supervised server staff and simultaneously served personal section of tables.
Head Server
The Boat Landing
2006.02 - 2009.04
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Bank Teller
Community Bank
2004.02 - 2006.04
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Bank Teller
Voyager Bank
2002.01 - 2004.02
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
Mankato West Senior High School
Mankato2002
Skills
- Complaint Handling
- Customer Service
- Active Listening
- Critical Thinking
- Call center experience
- Client Relations
Timeline
Customer Service Representative
Centerpoint Energy Inc
2023.02 - Current
Machine Operator
The Occasions Group
2019.10 - 2023.02
Server Shift Leader
Tav On The Ave
2018.06 - 2020.07
Head Server
The Eagles Nest
2009.08 - 2018.05
Head Server
The Boat Landing
2006.02 - 2009.04
Bank Teller
Community Bank
2004.02 - 2006.04
Bank Teller
Voyager Bank
2002.01 - 2004.02
High School Diploma -
Mankato West Senior High School