Seeking an opportunity to leverage my business management and customer relations based self-employment history to launch a new career in a field utilizing my college education.
Overview
23
23
years of professional experience
Work History
Self-Employed Cosmetologist
Elements Salon
05.2018 - Current
As a self-employed “Booth-Renter,” performed Cosmetology services independently of direct employment to the salon.
Actively managed full clientele base currently totaling 158 clients through scheduling and management software, Vagaro.
Successfully adapted to late-breaking schedule changes in perpetually shuffling clients around time slots to fill cancellations from client waitlist and fulfill requested changes.
Recorded product sales and services to produce revenue, cost, and income reports for self-employment business and taxation purposes.
Maintained detailed records of client’s color formulas and corresponding custom price for future appointments.
Expertly experienced in modern hair styling techniques with extensive knowledge in color formulation, and continually educated clients on products and styling for maintaining their salon looks independently.
Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Managed inventory by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Beginner Hairstylist
Regis Salon
11.2002 - 04.2004
Managed end-of-day activities in closing-out cash register, making bank deposits, and maintaining salon cleanliness.
Suggested and sold salon hair products based on client needs.
Provided haircuts, waxes, and chemical services such as color, highlights, and perms.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Assistant Manager
Body Shop
04.2001 - 11.2002
Closed out computers daily with final sales in credit cards and cash, ensuring all transactions were balanced, and made daily bank deposits
Delivered excellent customer service with floor sales and assisted customers with purchases while winning multiple employee contests for highest recorded sales
Coached and trained associates for best practices in customer experience
Designed and maintained display designs for storefront window displays, jewelry cases, end caps, and wall displays.
Education
Bachelor of Science in Business Management -
Athens State University
Athens, AL
12.2017
Pivot Point
Huntsville, AL
11.2002
Skills
Proficient in Vagaro Scheduling Software
Proficient in Microsoft Office applications: Word, PowerPoint, Excel, Outlook
Basic understanding of FAR
Time and schedule management
Exception organizational skills
Meticulous attention to detail
Clear, concise, verbal and written communication skills