Lindsay Brooks
Hastings,NE
Summary
Compassionate professional with extensive experience in caregiving and customer service. Expertise in emotional support, critical thinking, and developing tailored care plans. Committed to delivering exceptional care that promotes client independence and satisfaction.
Overview
11
11
years of professional experience
Work History
Personal In-Home Caregiver
Self-employeed
Hastings, NE
02.2021 - 11.2025
- Provided daily personal care and support to clients in home environments.
- Assisted clients with mobility, ensuring safety during activities of daily living.
- Maintained accurate records of client health and progress for family review.
- Developed personalized care plans based on individual client needs and preferences.
- Administered medications to all clients and took proper documentation.
Food Service Aide
Columbus Community Hospital, Nebraska
Columbus, NE
03.2024 - 02.2025
- Prepared and served meals following dietary guidelines and safety protocols.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with kitchen staff to ensure timely meal delivery to patients.
- Monitored inventory levels and reported shortages to management for reorder.
- Trained new staff on food safety practices and operational procedures.
- Developed positive relationships with patients to enhance dining experience satisfaction.
- Advised patients of what kind of diet they are on and what foods they can and cant have per the diet recommended by the doctor.
Crafter
Pacha Soap
Hastings, NE
11.2022 - 07.2023
- Crafted high-quality soap products using natural ingredients and sustainable methods.
- Implemented efficient production processes to enhance workflow and reduce material waste.
- Trained new team members on crafting techniques and safety protocols to ensure compliance.
- Conducted quality control checks to maintain product consistency and adherence to standards.
Self Employed Contractor
Self-employeed
Hastings, NE
03.2020 - 02.2021
- Implemented quality control measures to maintain high standards in project execution.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines.
- Managed completing projects as my contract stated, with high quality.
Assistant Manager
Dunkin' Donuts
Hastings, NE
05.2019 - 01.2020
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, enhance product offerings, and drive promotional efforts.
- Coordinated staff schedules to maintain adequate coverage during peak hours and special events.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the brand.
Shift Supervisor
Dunkin' Donuts
Hastings, NE
09.2017 - 05.2019
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented staff scheduling to optimize labor costs while maintaining service standards.
- Conducted performance evaluations, providing feedback to improve employee productivity.
- Collaborated with management to identify areas for operational improvement and cost reduction strategies.
Customer Service Representative
Conduent Call Center
Boise, ID
04.2017 - 09.2017
- Resolved customer inquiries and issues efficiently through multiple communication channels.
- Provided product information and solutions to enhance customer satisfaction.
- Trained new team members on processes and systems to ensure service consistency.
- Collaborated with cross-functional teams to streamline operations and improve response times.
- Developed and implemented strategies for handling high-volume calls effectively.
- Ensured the customer is as satisfied as possible.
Quality Control Technician
Centennial Plastics
Nampa, ID
03.2016 - 03.2017
- Conducted quality inspections on raw materials and finished products to ensure compliance with specifications.
- Developed and implemented testing procedures for new product lines, enhancing overall quality assurance processes.
- Collaborated with production team to identify quality issues and implement corrective actions promptly.
- Trained junior technicians on quality control protocols, fostering a culture of continuous improvement.
- Maintained detailed documentation of inspection results, facilitating traceability and regulatory compliance.
- Led root cause analysis initiatives to address recurring quality problems, improving product reliability significantly.
Direct Support Professional
Mosaic
Hastings, NE
06.2014 - 03.2016
- Provided individualized support to physically and mentally disabled clients tailored to their needs, enhancing daily living skills and promoting independence.
- Assisted in developing personalized care plans, ensuring alignment with client needs and goals.
- Monitored client progress, documenting changes and communicating effectively with multidisciplinary teams.
- Implemented behavior management techniques, fostering positive interactions and reducing challenging behaviors.
- Collaborated with families to provide ongoing support, strengthening relationships and ensuring continuity of care.
- Maintained clean, safe, and well-organized patient environment.
Education
High School Diploma -
Hastings Senior High School
Hastings, NESkills
- Compassionate caregiving
- Dementia care
- Personal hygiene assistance
- Emotional support
- Meal preparation
- Housekeeping duties
- Physical mobility support
- Nutrition management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Work Preference
Location Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Food Service Aide
Columbus Community Hospital, Nebraska
03.2024 - 02.2025
Crafter
Pacha Soap
11.2022 - 07.2023
Personal In-Home Caregiver
Self-employeed
02.2021 - 11.2025
Self Employed Contractor
Self-employeed
03.2020 - 02.2021
Assistant Manager
Dunkin' Donuts
05.2019 - 01.2020
Shift Supervisor
Dunkin' Donuts
09.2017 - 05.2019
Customer Service Representative
Conduent Call Center
04.2017 - 09.2017
Quality Control Technician
Centennial Plastics
03.2016 - 03.2017
Direct Support Professional
Mosaic
06.2014 - 03.2016
High School Diploma -
Hastings Senior High School