Lindsay Brunswick
General Manager
Ansonia,CT
Summary
Guest-oriented & team developing General Manager with 18 years of experience focused on increasing revenue and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
General Manager
Panera Bread
Shelton, CT
05.2015 - 03.2023
- The General Manager manages the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved. They are responsible with assisting in coaching & developing the team, creating a differentiated guest experience, growing sales & maximizing profitability. They are the owners of creating a culture of professionalism, teamwork, W.A.R.M hospitality & Panera Warmth.
- Implemented operational strategies and effectively built guest and team member loyalty.
- Developed and maintained relationships with guests and vendors through cafe development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring managers on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term company growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided managers to maintain high productivity and performance metrics.
Concession Supervisor
Seymour Entertainment Cinemas
Seymour, CT
05.2006 - 02.2013
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Participated in food production, properly handling food surpluses and cost control.
- Controlled food costs and managed inventory.
- Coordinated concession team, theater ushers, projectionist and storeroom operations.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food safety and safety protocols to boost knowledge and performance.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Administered payroll for 30 team members and addressed discrepancies in compensation.
- Analyzed and controlled inventory, working with the team to minimize loss.
Education
High School Diploma -
Shelton High School
Shelton, CT 08.2002 - 05.2007
Skills
Performance improvement
Effective leader
Efficient multi-tasker
Operations management
Product development
Staff training/development
Employee scheduling
Consistently meet goals
Exceptional interpersonal communication
Relationship building
Recruitment
Verbal and written communication
Project Management
Coaching and mentoring
Deadline-oriented
Business Development
Food preparation and safety
Computer skills
Certification
ServSafe Certification, Sept 2021-2026
Timeline
General Manager
Panera Bread
05.2015 - 03.2023
Concession Supervisor
Seymour Entertainment Cinemas
05.2006 - 02.2013
High School Diploma -
Shelton High School
08.2002 - 05.2007