Lindsay Brusso
Huntington,WV
Summary
Dynamic professional with experience as a Substitute Teacher Aide at Cabell County Schools, adept at classroom management and enhancing student engagement through innovative lesson plans. Proven problem-solver with strong communication skills, fostering collaboration among staff and students while maintaining a safe and supportive learning environment.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Substitute Teachers Aide
Cabell County Schools
10.2024 - 09.2025
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Managed the classroom effectively in the absence of the lead teacher, ensuring continuity of instruction and student engagement.
- Aided teachers in designing engaging lesson plans tailored to individual student needs while adhering to curriculum standards.
- Assisted in the preparation and execution of school-wide events, fostering a sense of community among students, staff, and families.
- Collaborated with fellow teacher aides to develop strategies for addressing diverse student needs and abilities.
Document Review Specialist
We Care Medical
08.2022 - 02.2023
- Developed and edited template contracts with changes in company's service lines or new developments.
- Worked with internal team members to remedy issues with preemptive solutions.
- Assisted in the implementation of new document management systems, improving accessibility and organization for all team members.
- Maintained strict confidentiality of sensitive information, adhering to privacy policies and ethical guidelines at all times.
Customer Service Representative
Amazon
04.2021 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Ripley High School
Ripley, WVSkills
- Classroom organization
- Safety awareness
- Disciplinary procedures
- Classroom management
- Health and safety
- Verbal and written communication
- Behavior management
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Data entry
- Team collaboration
Timeline
Substitute Teachers Aide
Cabell County Schools
10.2024 - 09.2025
Document Review Specialist
We Care Medical
08.2022 - 02.2023
Customer Service Representative
Amazon
04.2021 - 08.2022
High School Diploma -
Ripley High School