Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Buras

Clinton,UT

Summary

Dynamic professional with a proven track record at JPMorgan Chase, excelling in relationship building and financial services. Demonstrated expertise in enhancing customer satisfaction and streamlining operations, underscored by a strong foundation in cash handling and team collaboration. Known for adaptability and a customer service-oriented approach, consistently driving improvements and fostering positive client relationships.

Overview

10
10
years of professional experience

Work History

Relationship Banker

JPMorgan Chase
05.2023 - Current
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Greeted customers and delivered information about new account processes.
  • Provided customers with additional information regarding account services.
  • Responded to customer inquiries regarding new accounts and account services.
  • Monitored accuracy of customer information in system.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Branch Operations Lead

JPMorgan Chase
01.2017 - 05.2023
  • Streamlined operations by implementing efficient processes and optimizing workflows.
  • Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Developed effective improvement plans in alignment with goals and specifications.

Teller

JPMorgan Chase
07.2016 - 01.2017
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Referred customers to other banking departments for specialized services.
  • Monitored and verified suspicious activity on customer accounts.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Barista

Starbucks
06.2014 - 07.2016
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Used POS system to accurately enter orders and process payments.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

Diploma -

Puyallup High School
Puyallup, WA
05.2014

Skills

  • Relationship building and management
  • Customer Service-Oriented
  • Sales expertise
  • Cash Handling
  • Financial Services
  • Teller Support
  • Creative Thinking
  • Employee Motivation
  • Security understanding
  • Team Collaboration
  • Reliability
  • Adaptability and Flexibility
  • Product Knowledge
  • Professionalism
  • Continuous Improvement

Timeline

Relationship Banker

JPMorgan Chase
05.2023 - Current

Branch Operations Lead

JPMorgan Chase
01.2017 - 05.2023

Teller

JPMorgan Chase
07.2016 - 01.2017

Barista

Starbucks
06.2014 - 07.2016

Diploma -

Puyallup High School

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Lindsay Buras