Lindsay Burbey
Albany,OR
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Police Communications Specialist
City of Albany
02.2017 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Assisted officers in the field by promptly responding to their requests for warrant checks or other essential data via radio communications systems.
Financial Service Associate
Central Willamette Community Credit Union
07.2011 - 01.2017
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Collections Officer
Central Willamette Community Credit Union
01.2014 - 07.2015
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative & Customer Retention
T-Mobile USA
07.2010 - 07.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Teller
Central Willamette Community Credit Union
05.2009 - 07.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Operations Manager
Old Navy
07.2006 - 05.2009
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Boosted customer interest by organizing and executing retail promotions in line with company objectives.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
Education
Bachelor of Science - Human Development and Family Sciences, Minor in Public Health
Oregon State University
Corvallis, Oregon09.2015
Basic, Intermediate and Advanced Certification - Communications Specialist
Department of Safety And Standards
Salem, OR02.2024
Skills
- Experienced with data management applications
- Detail-oriented collaboration
- Union Secretary
- Customer service
- Problem-solving
- Friendly, positive attitude
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Calm under pressure
Timeline
Police Communications Specialist
City of Albany
02.2017 - Current
Collections Officer
Central Willamette Community Credit Union
01.2014 - 07.2015
Financial Service Associate
Central Willamette Community Credit Union
07.2011 - 01.2017
Customer Service Representative & Customer Retention
T-Mobile USA
07.2010 - 07.2011
Teller
Central Willamette Community Credit Union
05.2009 - 07.2010
Operations Manager
Old Navy
07.2006 - 05.2009
Bachelor of Science - Human Development and Family Sciences, Minor in Public Health
Oregon State University
Basic, Intermediate and Advanced Certification - Communications Specialist
Department of Safety And Standards
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