Lindsay Burns

Streamlined teller operations by implementing effective organizational systems and procedures.

• Managed teller operations, overseeing cash handling procedures while maintaining strict security protocols
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and guided team members to maintain high productivity and performance metrics.