Lindsay Busch

Shepherdsville,KY

Overview

years of professional experience

Certification

Chewy.com

12.2021 - Current

Managed a team of up to 24 pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Delegated daily tasks to team members to optimize group productivity.
Create and drive talent management strategies that include but are not limited to succession planning, talent reviews, recommendations of promotional opportunities for top performers, and development of all team members.
Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Closely monitored department performance metrics.
Supervised and coached team of pharmacy technicians and trainees.
Effectively prioritized tasks and organized workflow to increase efficiency.

Tatu

06.2010 - 04.2021

Managed day-to-day business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Established foundational processes for business operations.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Reduced operational risks while organizing data to forecast performance trends.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Consulted with customers to assess needs and propose optimal solutions.
Generated revenues yearly and effectively capitalized on industry growth.
Trained and motivated employees to perform daily business functions.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Aspen Dental

10.2019 - 06.2020

Recorded expenses and maintained accounting records.
Transferred and directed phone calls, guests, and mail to correct staff members.
Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Monitored front areas so that questions could be promptly addressed.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Sun Tan City

05.2015 - 10.2019

Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Controlled inventory by tracking expenses, purchases, and shelf stock.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Scheduled employees to maintain adequate coverage during business hours.
Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.

Our Lady of Mercy Academy

Louisville, KY

05.2000

Pharmacy Technician License