Lindsay Caldwell
Kansas City,MO
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
Work History
Elderly Caregiver
At Home Care Group
Kansas City, MO
03.2021 - 07.2024
- Provided companionship and emotional support to elderly clients.
- Provided emotional support during end-of-life transitions.
- Communicated effectively with family members on progress of client's health condition.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Consulted with client care team to continually update care plans.
- Helped clients get in and out of beds and wheelchairs.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Built strong and trusting rapport with clients and loved ones.
- Responded quickly in emergency situations in a calm manner.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
Server/ Bartender
Johnnys Tavern
Shawnee, Kansas
10.2017 - 09.2019
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored bar inventory and promptly restocked low items before depletion.
- Made friendly conversation with customers to provide enjoyable bar experience.
Server/VIP Cocktail Server
Brio Tuscan Grille
Kansas City, Missouri
12.2013 - 02.2015
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Provided advice on wine pairings for certain dishes upon request.
- Assisted with special events such as cocktail parties, corporate meetings and private functions.
- Provided detailed information on menu items, including ingredients, preparation methods and garnishes.
- Demonstrated excellent customer service skills at all times.
- Maintained an accurate cash drawer throughout shift.
- Up-sold specialty drinks when appropriate.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Communicated effectively with kitchen staff to ensure timely delivery of orders.
- Coordinated with management to organize special events and promotions.
- Implemented upselling techniques to maximize revenue.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Created and maintained a welcoming atmosphere for all guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
High School Diploma -
North Forsyth High School
Cumming, GA05-2002
Some College (No Degree) - Cosmetology
Regency Beauty Institute
Independence, MOSkills
- Excellent time management
- Team player
- Attention to detail
- Great problem solving skills
- Open to constructive criticism
- Reliable
Timeline
Elderly Caregiver
At Home Care Group
03.2021 - 07.2024
Server/ Bartender
Johnnys Tavern
10.2017 - 09.2019
Server/VIP Cocktail Server
Brio Tuscan Grille
12.2013 - 02.2015
High School Diploma -
North Forsyth High School
Some College (No Degree) - Cosmetology
Regency Beauty Institute
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