Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
References
Generic

Lindsay Cartee

Waxhaw

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

25
25
years of professional experience

Work History

Waitress, Waitress Trainer, Bartender

Emmets Social Table
Waxhaw
10.2023 - Current
  • Assisted other wait staff members in times of heavy customer traffic.
  • Bussed tables as needed during peak hours.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Greeted customers and provided menus.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Developed positive relationships with regular customers through friendly conversation.
  • Processed payments accurately using cash registers or POS systems.
  • Provided accurate change for cash transactions using a cash register system.
  • Communicated daily specials to customers.
  • Performed basic math calculations when computing bills for customers' meals.
  • Prepared checks accurately and processed payments promptly.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Responded to ad hoc cleaning duties at end of shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Restaurant Manager

Jake's Good Eats
Charlotte
08.2015 - 05.2023
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Resolved conflicts among employees in an effective manner.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Optimized profits by controlling food, beverage and labor costs.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Updated computer systems with new pricing and daily food specials.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Caregiver, Special Needs

Personal
Harrisburg
02.2012 - 01.2015
  • Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
  • Adapted existing programs to meet the specific requirements of each individual client.
  • Created individualized care plans based on each client's unique needs and abilities.
  • Facilitated group activities for multiple special needs adults or children at once.
  • Provided companionship by engaging in conversation, playing board games or reading stories together.
  • Maintained accurate records of services rendered for each client.
  • Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
  • Monitored physical and emotional health of clients.
  • Administered medication when needed according to doctor's instructions.
  • Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
  • Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
  • Attended conferences and workshops related to disability management techniques.
  • Assisted in the development of life skills such as communication and mobility.
  • Developed positive relationships with families of special needs individuals.
  • Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
  • Observed, reported and documented patient status and care provided.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Maintained detailed records of services performed on clients.
  • Drove clients to doctors' appointments and social outings.
  • Helped clients get in and out of beds and wheelchairs.

Telemarketer

Pre-Paid Loans
Charlotte
03.2007 - 12.2011
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Developed relationships with customers to increase sales opportunities.
  • Identified potential customers through cold calling and database research.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Created reports detailing telemarketing activities and results.
  • Greeted customers in a friendly, professional manner on the phone.
  • Contributed to the achievement of monthly sales goals by providing detailed data analysis.
  • Utilized customer relationship management software for tracking leads and sales efforts.
  • Initiated outbound calls to prospective clients using scripts.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Worked closely with marketing teams to develop effective strategies for increasing customer base.
  • Followed up with existing customers regarding additional products or services that may be of interest.
  • Generated referrals from satisfied customers for additional business opportunities.
  • Maintained up-to-date knowledge of company products and services.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Documented sales call data in company software.

Maid Superviser

Dust Bunny's
Charlotte
04.2003 - 12.2006
  • Disinfected all kitchen surfaces including countertops, appliances.
  • Cleaned and polished furniture, fixtures, and other surfaces.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Organized supplies for use based on expected customer needs.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.\
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

Receptionist

Natural Nail Care Salon
Concord
07.2000 - 02.2003
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled appointments for clients, customers, and other visitors.
  • Compiled data from various sources into organized reports for management review.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Monitored office supplies inventory and placed orders when necessary.
  • Prepared welcome packages for new hires.
  • Responded to inquiries from internal staff members regarding office operations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled and confirmed appointments and meetings for management team.
  • Scheduled and confirmed appointments.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Managed company database and ensured the accuracy of contact information.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Education

License - Cosmetology

Brunskwick Community College
Supply, NC
08-2008

Some College (No Degree) - Certified Nurse Assistant/ License

Carolina College Of Health Sciences
Charlotte, NC
04-2002

GED -

Rowan Community College
Salisbury, NC
05-2000

Skills

  • Point of sale (POS) system operation
  • Upselling techniques
  • Order management
  • Complaint resolution
  • Memory retention
  • Hospitality and accommodation
  • Payment processing
  • Stress management
  • Handling complaints
  • Bill computation
  • Relationship management
  • Inventory management
  • Strong multitasking
  • Effective customer upselling
  • Liquor, wine, and food service
  • Guest relations management
  • Accurate money handling
  • Point of sale operation
  • Check payment processing
  • Conflict resolution
  • Dining customer service
  • Special event coordination
  • Price memorization
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Customer service
  • Sales expertise
  • Sales techniques
  • Guest relation
  • Wine history
  • Serving expertise
  • Data entry
  • Reporting and documentation
  • Cross-functional collaboration
  • Job scheduling
  • Task prioritization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Waitress, Waitress Trainer, Bartender

Emmets Social Table
10.2023 - Current

Restaurant Manager

Jake's Good Eats
08.2015 - 05.2023

Caregiver, Special Needs

Personal
02.2012 - 01.2015

Telemarketer

Pre-Paid Loans
03.2007 - 12.2011

Maid Superviser

Dust Bunny's
04.2003 - 12.2006

Receptionist

Natural Nail Care Salon
07.2000 - 02.2003

License - Cosmetology

Brunskwick Community College

Some College (No Degree) - Certified Nurse Assistant/ License

Carolina College Of Health Sciences

GED -

Rowan Community College

References

References available upon request.

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Lindsay Cartee