Lindsay Carter
Summary
Claims Professional experienced in optimizing claimant experiences through effective claims assessment and compliance management. Achieved improvements in claims processing efficiency and customer satisfaction through strong communication and problem-solving skills. Focused on delivering results in high-volume environments while managing diverse claims processes.
Overview
18
18
years of professional experience
Work History
CLAIMS INTAKE REPRESENTATIVE
JB HUNT TRANSPORTATION
Lowell
03.2026 - Current
- Utilized company software to track and manage claims, provided timely updates and maintained effective communication throughout lifecycle.
- Processed incoming claims, verified documentation accuracy for compliance, and expedited resolution.
- Assisted customers in addressing inquiries on claim status and procedures, improving customer understanding and satisfaction.
CLAIMS EXAMINER
CORVEL
Dallas
08.2025 - 02.2026
- Managed 120-150 claims daily, focusing on indemnity, legal, and settlement outcomes to ensure timely resolutions.
- Reviewed workers' compensation cases to determine compensability and severity, enhancing client satisfaction for clients across Texas, Oklahoma, and Arkansas.
- Assessed claims for accuracy and completeness, ensuring compliance with company guidelines and minimizing errors.
CLAIMS EXAMINER
SEDGWICK
Dallas
04.2023 - 08.2025
- Conducted workers' compensation case reviews to assess compensability and severity of claims across multiple clients and states
- Managed medical oversight for claimants, ensuring resolution of claims
- Managed a caseload of 125 indemnity claims files
SENIOR RESOLUTION MANAGER
GALLAGHER BASSETT
Rolling Meadows
11.2022 - 04.2023
- Assessed compensability and severity of workers' compensation cases across Colorado, Utah, and Arkansas
- Managed 100-150 indemnity claims, ensuring timely resolution and compliance with regulatory standards
- Managed complex resolution cases to ensure timely and effective outcomes.
- Led cross-functional teams to address client concerns and enhance service delivery.
- Developed training programs for staff on resolution strategies and best practices.
CLAIMS ADJUSTER
TYSON FOODS
Springdale
02.2021 - 11.2022
- Assessed compensability and claim severity in workers' compensation cases across multiple states
- Managed 125 indemnity claims, ensuring regulatory compliance and timely resolutions
- Evaluated claims for accuracy and compliance with company policies.
- Collaborated with team members to resolve complex claim issues efficiently.
- Documented claim investigations using internal tracking systems accurately.
BUSINESS ANALYST
GENPACT
Bentonville
10.2019 - 02.2021
- Managed and reclassified intercompany receivable accounts for exports, enhancing financial reporting accuracy and accountability.
- Processed intercompany invoices for global markets, ensuring accuracy and adherence to financial regulations.
- Provided customer support to market and business partners, fostering effective communication and collaboration across teams.
CLAIMS ADJUSTER
WALMART
Bentonville
11.2014 - 09.2019
- Evaluated claims through analysis of documentation and information gathering, determining validity and supporting fair resolutions.
- Clarified claim details and resolved disputes through effective communication with clients, fostering stronger relationships and satisfaction.
- Collaborated with legal teams to ensure compliance with regulations and policies, reducing potential risks and ensuring smooth operations.
Accounts Receivable Clerk
Walmart
Bentonville
09.2008 - 11.2014
- Managed billing inquiries and resolved payment discrepancies.
- Processed customer payments accurately and efficiently.
- Maintained up-to-date customer account records in system.
- Collaborated with team to streamline invoicing procedures.
- Communicated with customers regarding outstanding balances effectively.
- Supported audits by providing necessary documentation and information.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Worked closely with internal teams to resolve customer billing and payment issues.
Education
Diploma - General Studies
SPRINGDALE HIGH SCHOOL
Springdale, ARSkills
- Claims processing
- Claim assessment
- Claim resolution
- Claims software
- Regulatory compliance
- Team collaboration
- Data management
- Information analysis
- Case review
- Customer accuracy
- Decision making
- Problem-solving
- Conflict resolution
- Client communication
- Team collaboration
- Time management
- Confidentiality
- Microsoft office
- Communication skills
- Microsoft office
SYSTEMS & TOOLS
- Microsoft Office
- ClaimsZone
- Juris
- SAP PR4
Affiliations
- Volunteer, First Baptist Church - Highfill Food Pantry
Timeline
CLAIMS INTAKE REPRESENTATIVE
JB HUNT TRANSPORTATION
03.2026 - Current
CLAIMS EXAMINER
CORVEL
08.2025 - 02.2026
CLAIMS EXAMINER
SEDGWICK
04.2023 - 08.2025
SENIOR RESOLUTION MANAGER
GALLAGHER BASSETT
11.2022 - 04.2023
CLAIMS ADJUSTER
TYSON FOODS
02.2021 - 11.2022
BUSINESS ANALYST
GENPACT
10.2019 - 02.2021
CLAIMS ADJUSTER
WALMART
11.2014 - 09.2019
Accounts Receivable Clerk
Walmart
09.2008 - 11.2014
Diploma - General Studies
SPRINGDALE HIGH SCHOOL