Lindsay Cavil
San Antonio,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
GM Financial
05.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative I
GM Financial
05.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Assistant
Audi North Austin
11.2016 - 04.2017
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Described products to customers and how best to care for merchandise.
Education
Bachelor of Arts - Financial, communications
The University of Texas At San Antonio
San Antonio, TX05.2022
Associate of Arts - Communications
Northwest Vista College
San Antonio, TX05.2020
Skills
- Report Transcription
- Adobe Systems Adobe Flash
- Retail Sales Customer Service
- Critical Thinking
- Issue and Complaint Resolution
- Credit Card Payment Processing
- Managing Multiple Tasks
- Staff Training
Timeline
Customer Service Representative II
GM Financial
05.2017 - Current
Customer Service Representative I
GM Financial
05.2017 - Current
Customer Service Assistant
Audi North Austin
11.2016 - 04.2017
Bachelor of Arts - Financial, communications
The University of Texas At San Antonio
Associate of Arts - Communications
Northwest Vista College