Lindsay Chavez
Missouri City,Texas
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to a team.
Overview
16
16
years of professional experience
Work History
Lead Patient Access Services
Houston Methodist Sugar Land Hospital
06.2019 - Current
- Operational Support to OR, Cath lab and Cardiac Rehab Scheduling
- Reporting Case/Call volume including Quality Control
- Ability to multi-task and flexibility to meet needs of patients, physicians, and department
- Knowledge of mid-level registration/access functions and insurance procedures, including familiarity with insurance network parameters
- Ability to problem solve
- Mid-level understanding of medical terminology and diagnosis/procedural codes
- Ability to remain calm in stressful situations with patience and understanding
- Excellent customer service and professional communication skills
- Proficient computer skills and ability to learn and navigate multiple software programs
- Ability to handle detail work accurately and rapidly
- Strong training, leadership, and mentoring skills.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Administrative Field Support O2C
Nalco Champion
08.2018 - 06.2019
- Order placement
- SAP knowledge
- Hotshots.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Insurance Coordinator/Office Coordinator
Memorial Hermann Surgery Center USPI
08.2008 - 01.2018
- Admissions-Patient Care Access
- Scheduling-Ambulatory Admissions
- Collections-Daily Bank Deposits
- Insurance Verifications/Billing
- Accounts Receivable
- Data Entry.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Obtained prior authorization and precertification for outpatient procedures.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Processed and recorded new policies and claims.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
Some College (No Degree) -
Court Reporting Institute
Houston, TexasDiploma - undefined
Cypress-Falls High School
Houston, Texas01.2003
Skills
- SAP
- API
- Advantx PAS
- Epic
- Training and mentoring
- HIPAA Compliance
- Customer Service
- Work Quality Evaluation
- Multitasking and Organization
- Problem-Solving
- Registration management
- Scheduling Diagnostic Procedures
References
References Available Upon Request
Timeline
Lead Patient Access Services
Houston Methodist Sugar Land Hospital
06.2019 - Current
Administrative Field Support O2C
Nalco Champion
08.2018 - 06.2019
Insurance Coordinator/Office Coordinator
Memorial Hermann Surgery Center USPI
08.2008 - 01.2018
Some College (No Degree) -
Court Reporting Institute
Diploma - undefined
Cypress-Falls High School
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