LINDSAY CLEMMONS
Sales And Marketing CSR Remote
Florence,Alabama
Summary
My objective is to obtain a secure work from home fully remote position with a stable and profitable organization where I can utilize my extensive business and customer service skill set to the fullest. I possess seven years of experience as an F&I manager in the automobile industry. My experience has allowed me to hone my customer service skills and professionalism in real time environments. I am a business-minded individual promoting more than 15 years of expertise overseeing transactions and reconciling monthly financial reports. I consider myself highly collaborativewith a track record of effectively training and coaching employees. I offer exceptional confidence, team contribution and decision making skills.
Overview
25
25
years of professional experience
Work History
Overnight Stock Associate
Walmart
Florence, AL
12.2011 - 08.2012
- Compared shipping orders and invoices against contents received to verify accuracy
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
- Unloaded pallets and deliveries and organized products in warehouse
- Regularly reviewed invoices and double-checked orders
- Double-checked cargo inventories and documentation for accuracy
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Properly labeled and stored goods in safe area to provide identification and avoid losses
- Collaborated with other departments to resolve potential incoming shipment issues
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents
- Utilized forklift to transport pallets of goods to and from warehouse.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Inspected inventory to identify shortages and maintain consistent inventory.
Customer Service Associate Cashier
72 Quickstop
Killen, AL
06.2008 - 12.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Worked closely with shift manager to solve problems and handle customer concerns
- Checked personal identifications during alcohol and tobacco sales
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Branch Manager
Enterprise Rent-A-Car
Huntsville, Alabama
08.2004 - 06.2006
- Customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost
- Made hiring recommendations to increase company's productivity and profitability with quality
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Created employee schedules to align coverage with forecasted demands
- Mentored team members to enhance professional development and accountability in workplace
- Developed strategy to increase sales and drive profits
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Compiled financial data to comply with budget.
- Implemented process improvements to increase productivity.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Grew customer base through networking and innovative customer solutions.
Finance and Insurance Manager
Family Ford
Florence, AL
02.2002 - 08.2004
- Established and enforced controls on revenue and expenses to protect company assets.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Introduced software tools and process improvements to mitigate loss and drive operational growth.
Finance and Insurance Manager
Cove Ford
Copperas Cove, Tx
06.1998 - 06.2001
Education
Professional Biology Major Chemistry Minor
University of North Alabama
Florence, ALComputer Information Systems
Athens State University
Athens, ALSkills
Finance aptitudeFinance reportingFinance backgroundManagerial financeFinance knowledge
Loan application evaluation
Loan application evaluation
Profit and loss management
Account management
Revenue Generation
Loan expertise
Financial services
Risk Assessment
Financial Product Sales
Cash Handling
Resource management
Staff Development
Budget control
Operations management
Staff education and training
Sales expertise
Loans
Customer retention
Financial Advising
Staff Management
Business Development
Timeline
Overnight Stock Associate
Walmart
12.2011 - 08.2012
Customer Service Associate Cashier
72 Quickstop
06.2008 - 12.2011
Assistant Branch Manager
Enterprise Rent-A-Car
08.2004 - 06.2006
Finance and Insurance Manager
Family Ford
02.2002 - 08.2004
Finance and Insurance Manager
Cove Ford
06.1998 - 06.2001
Professional Biology Major Chemistry Minor
University of North Alabama
Computer Information Systems
Athens State University