Lindsay Coffey
University City,MO
Summary
Seasoned Leader with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Provider Manager
Lowe's
Saint Louis, MO
04.2023 - Current
- Owned the relationship with the local Independent Service Providers (ISPs) across three markets and 40 stores, which supported all categories of Installed Services, while partnering with the National Installation Merchant.
- Engages in cost-reduction and performance improvement efforts through detailed analysis.
- Identifies ISP efficiency and opportunity through data analysis, and manages improvement opportunities through monitored solutions with relevant parties to drive solutions.
- Maximizes company profits by identifying and engaging with potential and current ISPs.
- Boosts efficiency of central functions for new provider integration, reinforcing third-party service providers' growth to align with sales targets and regulations.
- Monitors service quality by conducting routine job-site inspections, organizing service provider meetings, and evaluating customer satisfaction and capacity metrics in order to uphold Lowe's standards.
- Accepts feedback from Store and District-level Managers to address customer concerns pertaining to ISPs.
District Manager of In-Home Services
Lowe's
Saint Louis, MO
10.2021 - 03.2023
- Managed and enhanced Installed Sales program in 13 stores, analyzed data to pinpoint training needs, devised strategies with Store Leadership team to address gaps.
- Provided ongoing support as the primary point-of-contact for assigned stores in addressing any concerns or issues.
- Conducted training workshops for store associates, utilizing deep knowledge of installed sales and hosting vendors to enhance future customer experience.
Specialty Assistant Store Manager
Lowe's
Liberty, MO
08.2019 - 10.2021
- Independently led store Specialty and Installed Sales by analyzing sales trends, facilitating selling behavior discussions, conducting 1:1 meetings, and analyzing customer surveys for enhanced performance.
- Designed and executed District-wide home show event, incorporating live in-store installation demonstrations to maximize installation leads and generate customer interest in the program.
Education
Bachelor of Arts - Psychology
William Jewell College
Liberty, MO05-2014
Bachelor of Arts - English Literature
William Jewell College
Liberty, MO05-2014
Skills
- Strategic Planning
- Performance Analysis
- Policy Implementation
- Business Development
- Expense Tracking & Reduction
- Market & Competitive Analysis
- Operational Improvement
Certification
- Certified LRRP Renovator
- OSHA 10 Certification
Timeline
Field Provider Manager
Lowe's
04.2023 - Current
District Manager of In-Home Services
Lowe's
10.2021 - 03.2023
Specialty Assistant Store Manager
Lowe's
08.2019 - 10.2021
Bachelor of Arts - Psychology
William Jewell College
Bachelor of Arts - English Literature
William Jewell College
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