Lindsay Combee
Seffner
Summary
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Excelled in staff management and customer service, implementing efficient workflows and improving system performance. Skilled in training and mentoring.
Overview
11
11
years of professional experience
Work History
Supervisor
Hillsborough County Public Utilities
05.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Successfully devised and implemented processes and procedures within CCS (Customer Cloud Service) to streamline operations and maximize efficiency.
- Trains new personnel.
Senior Field Service Representative
Hillsborough County Public Utilities
01.2017 - 05.2019
- Addressed inquiries, resolved issues, and facilitated communication between the organization and its customers,
- Worked as collection agent in the field, while also conducting investigations related to utility meters and infrastructure to ensure accurate billing practices.
- Increased overall system performance on AMI (Advanced Metering Infrastructure) through routine maintenance and upgrades.
- Handled escalated customer service matters.
Meter Reader Technician
Hillsborough County Public Utilities
03.2014 - 01.2017
- Followed established routes and schedules to ensure timely meter readings.
- Supported training efforts for new Meter Reader Technicians, sharing best practices and techniques for efficient work processes.
- Responsible for physically reading and recording consumption data from water meters.
Education
Bachelor of Arts - Sociology
Saint Leo University
Saint Leo, FL10-2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
Hillsborough County Public Utilities
05.2019 - Current
Senior Field Service Representative
Hillsborough County Public Utilities
01.2017 - 05.2019
Meter Reader Technician
Hillsborough County Public Utilities
03.2014 - 01.2017
Bachelor of Arts - Sociology
Saint Leo University
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