Summary
Overview
Work History
Education
Skills
Certification
Accomplishments And Experience
Personal Information
References
Timeline
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Lindsay Coray

Lindsay Coray

Kenai,Alaska

Summary

Proven leader with a keen team supervision mindset and outstanding capacity to develop excellent project coordination. Adaptable and a self-directed professional with great communication skills. Versatile, forward-thinking and results-oriented worker that has an unyielding desire to achieve a high standard of work, above average record of growing work process and management of quality, safety and people. Highly motivated and experienced worker in customer service and office settings. Experience with expert proficiency with procedures, reporting, and handling external and internal customers in a fast-paced environment. Regarded for the ability to deliver outstanding results directing to problem solving and skills evident in the design and leveraging competitive strengths.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Associate (CSA)

Ravn Alaska
05.2021 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Trained staff on operating procedures and company services.

EFF Driver

Department of Forestry- State of Alaska
08.2019 - 09.2019
  • Managed the complete hiring process, Interviewed, background checks, I-9 entry on E-Verify and kept HR records maintained and locked.

General Manager

Samurai Sam's Restaurant
01.2017 - 01.2019
  • Managed all shifts which ranged from 25 to 9 employees at a time
  • Customer relations handled complaints and satisfied customers needs as I seen fit
  • Entered Payroll and accounts payable when the owner was out
  • Conducted employee meetings and employee evaluations on a monthly and as needed basis
  • Represented better pricing and service based on future needs and coordinated with the incoming salesman to learn what they may have available to help support the project.

Administrative Assistant

Kenaitze Indian Tribe (Youth Dept. Summer Program)
01.2016 - 01.2017
  • Organized educational field trips for children of ages 5 through 18 years of age
  • Created advertisement flyers for parents of upcoming events and happenings
  • Maintained permission slips and kept track of the tribes and children's administrative needs
  • I created and maintained case books for each class manager.

Administrative Assistant

NorthStar Paving and Construction
04.2008 - 09.2008
  • Ordered inventory and received inventory, implemented inventory structure and control of receivables to help maintain records for certifications
  • Checked used by dates, always rotated products accordingly and made sure we had quality products on hand
  • Generated the best price for purchases based on service, quality, and time of arrival.

Education

High School Diploma -

SkyView High School
Soldotna, AK
05.1998

Skills

  • Inventory ordering and maintenance
  • Team Collaboration
  • Appointment Scheduling
  • Customer Service
  • Inventory Control
  • Refunds and Exchanges
  • Multi-Line Phone Systems
  • Cross-Functional Team Collaboration
  • Safety Regulations
  • Complex Problem-Solving
  • POS System Operation
  • [Software] CRM System Proficiency
  • Data Management and Budgeting
  • Workflow scheduling and Planning
  • Robust Leadership Skills
  • Outstanding Interpersonal Skills
  • Human Resource
  • Extensive office skills
  • Quality Customer service
  • Knowledge of all office equipment
  • Highly organized and supportive
  • Hard working and great work ethics
  • General office programs and data entry
  • Good at cost savings schedules to perform

Certification

  • General Studies, Diploma - Skyview High School Soldotna, Ak.
  • Servsafe Certification, Budgets, Cost's, and customer Service, Kahala LLC. education Phoenix AZ.
  • Office managing, multi phone lines and phone etiquette, and data entry, meet and greet customers and support customers' needs by means of good product knowledge.

Accomplishments And Experience

  • Managed the complete hiring process, Interviewed, background checks, I-9 entry on E-Verify and kept HR records maintained and locked.
  • Planned and created both day and night shifts to help save money but allow for enough coverage for shifts.
  • Ordered inventory and received inventory, implemented inventory structure and control of receivables to help maintain records for certifications. Checked used by dates, always rotated products accordingly and made sure we had quality products on hand.
  • Generated the best price for purchases based on service, quality, and time of arrival.M
  • Managed all shifts which ranged from 25 to 9 employees at a time.
  • Customer relations handled complaints and satisfied customers needs as I seen fit.
  • Entered Payroll and accounts payable when the owner was out.
  • Conducted employee meetings and employee evaluations on a monthly and as needed basis.
  • Represented better pricing and service based on future needs and coordinated with the incoming salesman to learn what they may have available to help support the project.
  • Organized educational field trips for children of ages 5 through 18 years of age. Created advertisement flyers for parents of upcoming events and happenings. Maintained permission slips and kept track of the tribes and children's administrative needs. I created and maintained case books for each class manager.

Personal Information

Title: ADMINISTRATOR ASSISTANT

References

Jane Paxton, 907-394-3006

Brandi Urban, 907-953-6096

Jason McEnerney, 907-394-4210

Lisa Davis, 907-469-0732

Timeline

Customer Service Associate (CSA)

Ravn Alaska
05.2021 - 10.2023

EFF Driver

Department of Forestry- State of Alaska
08.2019 - 09.2019

General Manager

Samurai Sam's Restaurant
01.2017 - 01.2019

Administrative Assistant

Kenaitze Indian Tribe (Youth Dept. Summer Program)
01.2016 - 01.2017

Administrative Assistant

NorthStar Paving and Construction
04.2008 - 09.2008

High School Diploma -

SkyView High School
Lindsay Coray