Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Cowdell

Myrtle Beach,SC

Summary

Skilled and motivated administrative team member with an in-depth understanding of medical standards, compliance requirements, and operational procedures. An excellent problem solver with a friendly and caring mentality, excellent communication skills, and expertise in inventory management, customer service, and internal office operations.

Overview

6
6
years of professional experience

Work History

Medical Office Specialist

Grand Strand Spine and Neuro Care
Myrtle Beach, SC
11.2023 - Current
  • Distribute incoming mail, faxes, and other documents to the appropriate staff.
  • Cheerfully greets patients upon arrival at the office, checks in patients, collects paperwork, and updates patient demographics as needed.
  • Responds promptly to requests from medical staff for assistance or information related to patient care.
  • Write detailed phone messages for the medical staff.
  • Obtains insurance authorizations for appointments and tests ordered by the attending physician.
  • Schedules appointments for patients via phone and in person.
  • Assist patients in resolving inquiries, scheduling appointments, and answering billing questions.
  • Assists with referrals and prepares medical records for patients.
  • Adhere to HIPAA requirements to safeguard patient confidentiality.

Administrative Support Associate

Northwell Health Pulmonary and Sleep Medicine
Bay Shore, NY
10.2021 - 10.2022
  • Schedule appointments for patients via phone and in person.
  • Confirm patient info, collected copays, and verified insurance.
  • Respond to incoming messages to address questions regarding sleep studies and CPAP machines.
  • Document and respond to incoming messages to address questions.
  • Assist patients with any issues acquiring CPAP machines or supplies.
  • Contact insurance companies to obtain the necessary prior authorization needed for a patient's upcoming test.
  • Resolved issues and appealed denied prior authorizations for sleep studies.
  • Schedule peer-to-peer reviews for physicians to discuss medical necessity with insurance providers.

Medical Receptionist

Family Medicine
East Islip , NY
06.2019 - 08.2021
  • Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
  • Reached out to patients the day before scheduled appointments to confirm times and instructions.
  • I answered a multi-line phone system and directed callers and messages to the requested departments.
  • Scheduled radiology exams for patients.
  • Processed patient payments and scanned ID and insurance cards.
  • Trained new staff on office procedures, insurance processes, and medical terminology.

Education

Bachelor of Science - Health Information Management

Western Governors University
Salt Lake City, UT
02-2028

High School Diploma -

East Islip High School
Islip Terrace, NY
2014

Skills

  • Customer Service
  • Front desk operations
  • Telephone etiquette
  • Records maintenance
  • Medical terminology
  • Insurance terminology
  • Schedule management
  • Back office operations
  • EMR Software
  • Multitasking and Organization

Timeline

Medical Office Specialist

Grand Strand Spine and Neuro Care
11.2023 - Current

Administrative Support Associate

Northwell Health Pulmonary and Sleep Medicine
10.2021 - 10.2022

Medical Receptionist

Family Medicine
06.2019 - 08.2021

High School Diploma -

East Islip High School

Bachelor of Science - Health Information Management

Western Governors University

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