Lindsay Crow
Urbandale ,IA
Summary
Successful dental professional with over 25 years of experience in fast-paced and detailed dentistry environments. Well-rounded with strong skills in taking x-rays along with a customer service focus. Flexible in quickly handling requests from dentist, colleagues and patients.
Overview
26
26
years of professional experience
Work History
Dental Assistant
EP True Dental
West Des Moines, IA
06.2023 - Current
- Interact with patients in a friendly and caring manner; answer their questions accurately and professionally
- Assist chairside with composites, crowns, bridges, extractions, implants, etc
- Guided patients through Invisalign process, enhancing satisfaction with their orthodontic journey. Placement of Invisalign attachments.
- Created temporary crowns to maintain patient comfort and support until placement of permanent crowns.
- Digitally scan patient's mouths using Itero and Prime Scan 2
- Take digital x-rays, pano
- Proficient with Eaglesoft and Dexis/Schick
- Sterilize instruments and disinfect, set up, and restock operatories
- Perform weekly spore tests on sterilizers
Dental Assistant
Burlington Family Dentistry
Burlington, Colorado
08.2022 - 05.2023
- Interact with patients in a friendly and caring manner; answer their questions accurately and professionally
- Fostered positive patient relations by providing friendly, caring interactions and accurate, professional responses to inquiries
- Deliver and adjust dental appliances, including soft and hard denture relines.
- Executed weekly spore tests on sterilizers to ensure compliance with safety standards
- Digitally scan patients' mouths and models using Cerec PrimeScan
- Explained treatment procedures and instructed patients on home care guidelines.
- Gained hands-on experience in designing and milling porcelain restorations using advanced dental technology.
- Proficient with Dentrix and Dexis
- Facilitated delivery and adjustment of dental appliances, ensuring patient comfort and satisfaction.
- Took digital x-rays, 3D scan, pano, ceph
- Trim, glaze, stain, and fire porcelain restorations
- Sterilize instruments and disinfect, set up, and restock operatories
- Extractions, Full mouth, wisdom teeth removals, bone grafting.
Insurance Agent
The Insurance Agency
Goodland, KS
06.2020 - 08.2022
- Calculated premiums and established payment methods, ensuring client satisfaction and timely transactions
- Calculated quotes and educated potential clients on insurance options
- Completed sales transactions and collected necessary deposits
- Collected premiums by effective date, facilitating seamless coverage initiation
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Followed up with customers to resolve issues, enhancing overall customer experience
- Reported policy changes and company conditions affecting customer satisfaction.
Dental Assistant/Front Desk
Endodontics P.C
West Des Moines, IA
01.2013 - 06.2020
- Provided Chairside Assistance for numerous Endodontic procedures including RCT, RETX, Apico, Root Amp, and I&D
- Executed efficient setup and breakdown of dental treatment rooms to optimize workflow.
- Prepared instrument trays prior to dental procedures and surgeries
- Received and prepared patients for endo examinations
- Thoroughly gathered and recorded medical and dental histories and vital signs of patients
- Thoroughly sterilized dental equipment and exam rooms in accordance with infection control policies
- Facilitated communication between front office personnel to ensure consistent workflow and meet daily operational demands
- Adapted to diverse office settings and Endodontists' preferences to support tailored patient care
- Proficient with Dexis and EndoVision
- Confirmed patient appointments and rescheduled as necessary to ensure optimal scheduling.
- Obtain patients insurance coverage information, discuss their coverage, benefits, and copays
- Discuss payment arrangements, and complete patient cost estimated forms
- Verify insurance plans by using available methods, including payer websites
- Coordinate efforts with insurance companies to determine statuses of claims, refile to ensure that claims get paid
Expanded Functions Dental Assistant
Advanced Family Dentistry
Ankeny, IA
03.2007 - 12.2012
- Assisted in general practice procedures for crowns, bridges, implants, veneers, endodontics, dentures, and partials to enhance patient care
- Restorations (composite and amalgam) Pediatric, Prophy's, Extraction's, and Invisalign
- Taking digital x-rays using Schick/Dexis
- Charted patient records with Eagle Soft software to ensure accurate documentation and streamline workflow
- Fabricating temporary crowns
- Taking initial and final impressions
- Packed cord using Expasyl material to create a clear margin for dental impressions.
- Administered and monitored nitrous oxide to ensure patient comfort during procedures
Dental Assistant
Dr. Thomas Merfeld
Urbandale, IA
06.2003 - 03.2007
- Executed general dentistry duties aligned with position at Advanced Family Dentistry.
- Assisted dentists during procedures to enhance patient comfort and care.
- Prepared treatment rooms with required instruments and materials for efficient procedures.
- Managed patient records, ensuring accurate updates in dental software systems.
Orthodontist Assistant
Melissa Bernhardt
Des Moines, IA
03.2001 - 07.2003
- Assisted 80-120 patients daily, ensuring efficient workflow and patient satisfaction
- Performed orthodontic services, including fitting, adjusting, and removing wires, bands, and O-rings to support treatment plans
- Assisted patients with Invisalign treatment planning
- Prepared and completed bondings and impressions, contributing to accurate treatment outcomes
- Cleaned, sterilized and autoclaved instruments
- Worked a varying schedule amongst 6 locations.
Education
The Commercial Art Associates Program -
DMACC
Ankeny, IASkills
- Digital/ physical impressions
- Implant placement/restorative
- Dental restorations
- Ortho/Invisalign
- Fabricating temporary crowns
- Cerec
- Oral surgery/bone grafting
- Digitally scanning
- Itero/Prime Scan 2
- Digital x-rays
- Eaglesoft/Dentrix/Endo Vision
- Dentrix
- Nitrous
- Conscious sedation
- Placing sealants
- Fluoride varnish
- Bone grafting
- Designing, glazing and staining porcelain
- Firing porcelain restorations
- Patient charting
- Dental impressions
- Room turnaround
- Diode laser
Training
- Registered by the Iowa Board of Dental Examiners, 06/01
- Radiology certification, 09/01
- Expanded Function certificate, 11/07
- Trained in adult and child abuse
- CPR Certified
- Certified in Infection Control
- Licensed Insurance Agent in KS, 12/20
- Invisalign attachment placement certification 3/26
Timeline
Dental Assistant
EP True Dental
06.2023 - Current
Dental Assistant
Burlington Family Dentistry
08.2022 - 05.2023
Insurance Agent
The Insurance Agency
06.2020 - 08.2022
Dental Assistant/Front Desk
Endodontics P.C
01.2013 - 06.2020
Expanded Functions Dental Assistant
Advanced Family Dentistry
03.2007 - 12.2012
Dental Assistant
Dr. Thomas Merfeld
06.2003 - 03.2007
Orthodontist Assistant
Melissa Bernhardt
03.2001 - 07.2003
The Commercial Art Associates Program -
DMACC