LINDSAY DAME
Moulton,AL
Summary
Versatile administrative professional with 10+ years of experience across commercial contract management, billing, front office coordination, and customer service. Proven ability to manage high-volume account operations, maintain contract compliance, and provide polished client service in fast-paced environments. Proficient in Microsoft Office, Eaglesoft, Open Dental, and Deltek CostPoint.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Commercial Contract Specialist & Accounts Clerk
Cook’s Pest Control, Inc.
08.2023 - Current
- Reviewed and analyzed contracts to ensure compliance with company policies and legal standards.
- Communicate with clients and regulatory agencies to ensure compliance and credentialing
- Monitor billing for corporate pest and termite accounts across multi-site clients
- Serve as a point of contact for invoicing, collections, and account updates
- Review figures and postings for accuracy; resolve delinquent balances with internal teams
- Collaborated with cross-functional teams to negotiate favorable terms with vendors and service providers.
- Developed contract templates and guidelines to streamline procurement processes across departments.
- Monitored incoming contracts and service agreements for correct pricing and information.
Front Office Coordinator
Dental Associates of North Alabama
01.2014 - 08.2023
- Verified insurance, processed claims, and reconciled accounts
- Facilitated communication between dental staff and patients to enhance service delivery.
- Developed patient intake processes to improve accuracy and efficiency in data collection.
- Established strong relationships with patients to foster trust and retention within the practice.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Prepared monthly hygiene reports and maintained inventory
- Delivered in-office and phone support to ensure smooth patient experience
- Managed patient scheduling and appointment coordination to optimize office workflow.
Business Owner
Lynn & Leigh’s, LLC
01.2018 - 01.2021
- Launched and ran retail business, managing inventory, billing, and taxes
- Developed comprehensive business strategies to drive growth and enhance market presence.
- Built e-commerce presence, website, and all marketing content
- Ensured responsive customer service via social platforms
- Managed financial planning, budgeting, and forecasting to ensure sustainability and profitability.
Billing Analyst
SAIC
01.2013 - 01.2014
- Processed invoices for government contracts, meeting all deadlines
- Analyzed billing discrepancies and resolved issues to enhance customer satisfaction.
- Collaborated with departments to resolve billing discrepancies
- Maintained strict confidentiality with all personal data as per company guidelines.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
Mathematics Teacher
Saint Ann Catholic School
08.2009 - 05.2012
- Developed engaging lesson plans to enhance student understanding of mathematical concepts.
- Implemented differentiated instruction strategies to meet diverse learning needs.
- Managed student data, assessments, and parental communications
- Fostered a positive classroom environment that promoted student participation and collaboration.
- Organized and led extracurricular math club activities to promote enthusiasm for mathematics among students.
Medical Office Assistant
Women’s Healthcare
01.2002 - 01.2007
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed insurance claims and verified patient eligibility to ensure accurate billing.
- Maintained electronic health records (EHR) for compliance and data integrity.
- Assisted patients with inquiries, providing empathetic support and information on services.
Education
Bachelor of Science - Mathematics
Athens State University
Athens, AL05.2008
Skills
- Commercial Billing & Contract Coordination
- Client Communication & Credentialing Portals
- Insurance Claims & EOB Corrections
- Office & Inventory Management
- Government Invoicing Deltek, Cognos
- Microsoft Office Eaglesoft SharePoint
Certification
- Microsoft Office Suite
- Eaglesoft | Open Dental | CostPoint | Cognos | SharePoint
Timeline
Commercial Contract Specialist & Accounts Clerk
Cook’s Pest Control, Inc.
08.2023 - Current
Business Owner
Lynn & Leigh’s, LLC
01.2018 - 01.2021
Front Office Coordinator
Dental Associates of North Alabama
01.2014 - 08.2023
Billing Analyst
SAIC
01.2013 - 01.2014
Mathematics Teacher
Saint Ann Catholic School
08.2009 - 05.2012
Medical Office Assistant
Women’s Healthcare
01.2002 - 01.2007
Bachelor of Science - Mathematics
Athens State University
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