Versatile administrative professional with 10+ years of experience across commercial contract management, billing, front office coordination, and customer service. Proven ability to manage high-volume account operations, maintain contract compliance, and provide polished client service in fast-paced environments. Proficient in Microsoft Office, Eaglesoft, Open Dental, and Deltek CostPoint.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Commercial Contract Specialist & Accounts Clerk
Cook’s Pest Control, Inc.
Decatur, AL
08.2023 - Current
Reviewed and analyzed contracts to ensure compliance with company policies and legal standards.
Communicate with clients and regulatory agencies to ensure compliance and credentialing
Monitor billing for corporate pest and termite accounts across multi-site clients
Serve as a point of contact for invoicing, collections, and account updates
Review figures and postings for accuracy; resolve delinquent balances with internal teams
Collaborated with cross-functional teams to negotiate favorable terms with vendors and service providers.
Developed contract templates and guidelines to streamline procurement processes across departments.
Monitored incoming contracts and service agreements for correct pricing and information.
Front Office Coordinator
Dental Associates of North Alabama
Decatur, AL
01.2014 - 08.2023
Verified insurance, processed claims, and reconciled accounts
Facilitated communication between dental staff and patients to enhance service delivery.
Developed patient intake processes to improve accuracy and efficiency in data collection.
Established strong relationships with patients to foster trust and retention within the practice.
Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
Prepared monthly hygiene reports and maintained inventory
Delivered in-office and phone support to ensure smooth patient experience
Managed patient scheduling and appointment coordination to optimize office workflow.
Business Owner
Lynn & Leigh’s, LLC
Trinity, AL
01.2018 - 01.2021
Launched and ran retail business, managing inventory, billing, and taxes
Developed comprehensive business strategies to drive growth and enhance market presence.
Built e-commerce presence, website, and all marketing content
Ensured responsive customer service via social platforms
Managed financial planning, budgeting, and forecasting to ensure sustainability and profitability.
Billing Analyst
SAIC
Huntsville, AL
01.2013 - 01.2014
Processed invoices for government contracts, meeting all deadlines
Analyzed billing discrepancies and resolved issues to enhance customer satisfaction.
Collaborated with departments to resolve billing discrepancies
Maintained strict confidentiality with all personal data as per company guidelines.
Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
Mathematics Teacher
Saint Ann Catholic School
Decatur, AL
08.2009 - 05.2012
Developed engaging lesson plans to enhance student understanding of mathematical concepts.
Implemented differentiated instruction strategies to meet diverse learning needs.
Managed student data, assessments, and parental communications
Fostered a positive classroom environment that promoted student participation and collaboration.
Organized and led extracurricular math club activities to promote enthusiasm for mathematics among students.
Medical Office Assistant
Women’s Healthcare
Decatur, AL
01.2002 - 01.2007
Managed patient scheduling and appointment coordination to optimize clinic workflow.
Processed insurance claims and verified patient eligibility to ensure accurate billing.
Maintained electronic health records (EHR) for compliance and data integrity.
Assisted patients with inquiries, providing empathetic support and information on services.
Education
Bachelor of Science - Mathematics
Athens State University
Athens, AL
05.2008
Skills
Commercial Billing & Contract Coordination
Client Communication & Credentialing Portals
Insurance Claims & EOB Corrections
Office & Inventory Management
Government Invoicing Deltek, Cognos
Microsoft Office Eaglesoft SharePoint
Certification
Microsoft Office Suite
Eaglesoft | Open Dental | CostPoint | Cognos | SharePoint
Senior Manager – Contract & Commercial Management at Ericsson India Pvt. Ltd.Senior Manager – Contract & Commercial Management at Ericsson India Pvt. Ltd.
Lead (Contract Commercial and Market Settlement) at Tenaga Nasional Berhad (TNB) – Single Buyer DivisionLead (Contract Commercial and Market Settlement) at Tenaga Nasional Berhad (TNB) – Single Buyer Division
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.