Lindsay Darkwah
Gardner
Summary
Dynamic Assistant Manager at Walmart with a proven track record in enhancing customer satisfaction and team performance. Skilled in operations management and staff training, I successfully improved service efficiency and fostered a collaborative work environment. Recognized for implementing effective merchandising strategies that boosted sales and optimized inventory management.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Walmart
08.2006 - Current
- Assisted in coordinating daily operations to ensure efficiency and adherence to company standards.
- Supported team members by managing schedules and facilitating communication among departments.
- Maintained accurate records of inventory levels and assisted in stock management tasks.
- Contributed to training sessions for new employees, enhancing onboarding experience and knowledge retention.
- Researched operational best practices to streamline workflows and improve team productivity.
- Monitored compliance with safety protocols, ensuring a secure working environment for all staff members.
- Prepared reports on operational performance, identifying areas for improvement and recommending solutions.
- Engaged with customers to address inquiries, fostering positive relationships and promoting service excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
Associate of Science - Early Childhood Care And Education
Quinsigamond Community College
Worcester, MA05.2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Retail operations management
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Project management abilities
Timeline
Assistant Manager
Walmart
08.2006 - Current
Associate of Science - Early Childhood Care And Education
Quinsigamond Community College