Lindsay Davis
Cleveland,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Business Owner & Operations Manager
Ace Disposal
05.2011 - 09.2021
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including billing, collections, and tax preparation.
Preschool Teacher
Tennessee Christian Preparatory School
08.2007 - 05.2011
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Customer Service Solutions Manager
Maytag Corporation
08.1997 - 08.2007
- Resolved escalated calls from consumers regarding issues with Maytag appliances, contracted service companies, and retailers to negotiate the best solution for both the customer and Maytag.
- Mentored new hires during their onboarding process, providing guidance and support that contributed to a successful transition into their roles.
- Responded to customer inquiry calls, quickly assessing the consumers’ needs and problems in order to deliver an ideal solution.
- Performed on-line trouble shooting: identified problems, gave technical advice, filed service requests, and followed up on scheduling.
Education
High School Diploma -
Bradley Central Highschool
Cleveland, TN05.1994
Some College (No Degree) - *****
Lee University
Cleveland, TNSkills
- Customer Service
- Attention to Detail
- Call center experience
- Microsoft Office Suite
- Quickbooks
- Problem Resolution
- Computer Proficiency
Timeline
Business Owner & Operations Manager
Ace Disposal
05.2011 - 09.2021
Preschool Teacher
Tennessee Christian Preparatory School
08.2007 - 05.2011
Customer Service Solutions Manager
Maytag Corporation
08.1997 - 08.2007
High School Diploma -
Bradley Central Highschool
Some College (No Degree) - *****
Lee University
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