Lindsay Davis
Sacramento,CA
Summary
Motivated cybersecurity professional experienced in communicating to all levels of executive leadership on complex issues in a clear and concise manner eager to work with other security team members in the organization to identify & resolve complex issues.
Overview
11
11
years of professional experience
Work History
Provider Training Specialist II
Sutter Health
03.2019 - Current
- Onboarded on average 300 providers annually
- Completed work readiness tasks including troubleshooting network access setup, application support and individual customization
- Project training lead for several large scale EHR implementations namely Stork, Beacon, Tumor Board
- Consistently recognized for ‘value add’ ‘clear’ and ‘patient’ training style by clinicians and mid-level providers for all affiliates
- Working with team leads outside of my department to resolve complex issues and execute outcomes
- Over 240 hours of end-user training and resulting in over 3 million in organizational savings in 2022
- Designing course materials, curriculum and POC aides for provider training delivery
- Implementing reduced training requirement for student pharmacist aligning with workforce enhancement initiative
- Utilizing effective classroom management skills to increase focus and retention during training sessions
- Collaborated in cross-functional teams in support of various projects
Technical Training Specialist II
Sutter Health
06.2015 - 03.2019
- Delivering refresher training to over 80 existing patient access specialists
- Developed designs, planned curriculum and implemented training courses.
- Assigning task leads for the management of standard work
- Led projects with minimal to no direction to deliver expected training products
- Introduced users to various facets of the EHR including registering and scheduling, opening and closing new patient encounters, placing orders, finding, and administering medications, locating orders in the electronic chart, flowsheets, and documenting in the care plan activity
- Consulting with clinical and administrative leaders as a subject matter expert for information related to Ancillary and Radiological services
- Assigning weekly trainer assignments
- Mentoring technical trainers on training functionality as well as career growth opportunities
- Explained goals and expectations required of trainees.
- Credentialed over 10 technical trainers in ancillary service line course offerings
- Conducted over 2,000 hours of instructor-led training
- Defined training requirements to raise the level of understanding
Applications Analyst
Sutter Health Information Services
12.2012 - 06.2015
- Performed with PHI to satisfy HIPAA compliance standards
- Developed test plans for new systems, version upgrades and enhancements
- Utilized application script testing applications including ALM, Visio and Powerpoint
- Troubleshot program and system malfunctions to restore normal functioning
- Captured over $30,000 in lost revenue due to medication build errors exceeding patient billing goals
- Created and executed test cases and scripts while identifying issues and providing resolutions with developers
- Provided high quality end-user support
- Prepared and distributed training bulletins
Education
No Degree -
UCLA Extension
01.2024 - 07.2024
Bachelor of Arts - Communications Studies
Sacramento State University
Sacramento01.2010
Skills
- Critical Thinking
- Risk-Analysis
- Networking
- Account Administration
- Command Line
- Linux Server
Timeline
No Degree -
UCLA Extension
01.2024 - 07.2024
Provider Training Specialist II
Sutter Health
03.2019 - Current
Technical Training Specialist II
Sutter Health
06.2015 - 03.2019
Applications Analyst
Sutter Health Information Services
12.2012 - 06.2015
Bachelor of Arts - Communications Studies
Sacramento State University