Lindsay Delmarter

• Participated in flawless execution of Core Conversion, and rebranding
• Spearheaded the tracking and execution of releases for all systems within specified timeframes as leader of the Release Management team.
• Assumed the dual responsibilities of serving as a Subject Matter Expert, and leading all Change Management processes.
• Maintained effective communication with the main bank vendor, Fiserv, for timely case resolution and escalation of all issues and cases.
• Gathered business requirements from users to convert to technical requirements.
• Organized regular meetings with all stakeholders to ensure clear communication between departments.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Presented complex technical concepts in clear manner suitable for non-technical audiences.
• Provided technical assistance on software development projects by providing feedback on design documents and code reviews.
• Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
• Prioritized day-to-day delivery functions to promote sustained growth within digital and mobile technology division.
• Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Provided technical support during user acceptance testing cycles.
• Monitored team progress and enforced deadlines.
• Conducted gap analysis between current state processes and desired future state processes.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Facilitated brainstorming sessions with cross-functional teams for problem-solving activities.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Maintained a positive work environment that promoted collaboration between team members.
• Act as a Subject Matter Expert (SME) for all aspects of the acquisition of FFNWB by Global Credit Union
• Participate in product and data mapping sessions to provide insight into business need for data conversion.

• Successfully led the development and implementation of an innovative Online Banking System for both Consumers and Commercial Customers.
• Participated in flawless execution of Core Conversion, rebranding and new branch opening.
• Spearheaded the tracking and execution of releases for all systems within specified timeframes as leader of the Release Management team.
• Played a crucial role in developing the Change Management Process for FFNWB and assumed the dual responsibilities of serving as a Subject Matter Expert and leading all Change Management processes.
• Maintained effective communication with the main bank vendor, Fiserv, for timely case resolution and escalation of all issues and cases.
• Identified opportunities for automation of manual processes through technology solutions.
• Gathered business requirements from users to convert to technical requirements.
• Organized regular meetings with all stakeholders to ensure clear communication between departments.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Presented complex technical concepts in clear manner suitable for non-technical audiences.
• Provided technical assistance on software development projects by providing feedback on design documents and code reviews.
• Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
• Prioritized day-to-day delivery functions to promote sustained growth within digital and mobile technology division.
• Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Provided technical support during user acceptance testing cycles.
• Monitored team progress and enforced deadlines.
• Conducted gap analysis between current state processes and desired future state processes.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
• Conducted stakeholder interviews to understand user needs and preferences.
• Created data flows to illustrate the flow of information between various stakeholders.
• Collaborated with IT teams on the development of applications based on business requirements.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Assisted in developing training materials for internal staff on new products or services.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Created training materials and conducted group trainings on new processes or procedures and trained new staff in relevant processes and procedures.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Maintained a positive work environment that promoted collaboration between team members.

Worship development and leadership

• · Collaborated with pastoral staff to design scripturally and thematically coherent worship services.
• Sourced appropriate music from CPC library while adhering to worship supply budget.
• Developed musical and artistic participation among CPC participants, preparing them for leadership roles.
• Provided mentorship and leadership to musicians on staff, enhancing skill development.
• Coordinated weekly rehearsals, engaging musicians and vocalists across diverse skill levels.
• Oversaw audio-visual support for worship experience, supervising sound and projection teams.
• Supported pastoral staff and Worship Elder in curating art for CPC's worship life.
• In collaboration with the pastor, staff, and worship elder, staff monthly worship committee meetings.

Spiritual nurture of CPC participants

• ·Collaborated with Pastor and Worship elder to teach music and arts for spiritual enhancement.
• Nurtured community’s musical and artistic talents as integral spiritual practices.
• Supported special music and arts projects to foster creativity.
• Promoted use of art within Calvary, extending beyond worship activities.

Community Engagement

• ·Collaborated with Pastor and Session to create community engagement opportunities through worship.
• Designed and led various community-based music and arts projects.
• Oversaw marketing strategies and promotional efforts for community initiatives.
• Established partnerships with local organizations to enhance community involvement in music and arts.
• Supported Respite program by integrating music and arts into its activities.

• Equip tellers to assist our customers in utilizing our products to their fullest potential
• Process transactions: i.e Deposits, withdrawals, payments, wire transfers, certificates of deposit, order checks, order debit cards, balance my cash drawer, and many other duties.
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.