Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Intern
Lindsay Dickerson

Lindsay Dickerson

Washington,NC

Summary

Professional V.A. with 10+ years of administrative and customer support experience. Planning Master equipped with unbiased problem-solving, clear communication, professional conflict-management, and expertise in offering workflow development, travel coordination and file management. Organizing Wizard who is self-motivated to perform effectively either independently or collaboratively, and has a proven record of providing exceptional customer service in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Virtual Office Assistant

Upwork.com
08.2020 - Current
  • Streamlined communication channels for increased efficiency in managing emails, scheduling appointments, organizing documents, and timely and accurate administrative support in a virtual office environment— leading to an enhanced client satisfaction rating of 99.2% in the first month!
  • Collaborated with with team members and clients remotely to ensure seamless execution of projects, and increased productivity levels to manage tasks with exceptional time management and prioritization skills resulting in the successful closure of 52 projects from 12 clients to date.

Virtual Assistant

FrontDesk
12.2017 - 03.2020


  • Maintained a well-organized database system for improved information accessibility in daily operations, facilitated smooth operations with proficient data entry and document management for various projects.
  • Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency, and enhanced client satisfaction by accurately managing and organizing schedules, appointments, and travel arrangements.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions, and team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.

Office Coordinator

R & B Construction
01.2014 - 05.2017
  • Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines, and implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours, oversaw maintenance requests for field equipment, ensuring prompt repairs or replacements as needed to prevent downtime, and completed bi-weekly payroll for 12 employees.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills, and managed supervisor itinerary and appointments and streamlined scheduling procedures.

Education

Bachelor Of Business - Human Resources Development

East Carolina University
Greenville, NC

Associate Of Applied Business - Communication Studies

Craven Community College
New Bern, NC
03.2014

Skills

  • Attention to Detail & Highly Organized
  • Event Planning & Schedule Management
  • Written & Verbal Communication Skills
  • Vendor & Stakeholder Relationship Management
  • Tech-Savvy & Fast Learner of Systems
  • Self-Driven & Goal-Oriented
  • Confident & Composed in Fast Pace Environments
  • Energetic, Intuitive, and Innovative People Person
  • Office Support
  • Balance Sheets
  • Google Drive
  • Purchase Orders
  • Creating Presentations and Proposals
  • Weekly Payroll

Certification

  • CAP - Certified Administrative Professional, 2020
  • Project Management Certification, Google - 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell

Timeline

Virtual Office Assistant

Upwork.com
08.2020 - Current

Virtual Assistant

FrontDesk
12.2017 - 03.2020

Office Coordinator

R & B Construction
01.2014 - 05.2017

Bachelor Of Business - Human Resources Development

East Carolina University

Associate Of Applied Business - Communication Studies

Craven Community College

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Lindsay Dickerson