Lindsay Dill
Soddy-Daisy,TN
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
Human Resources Assistant
Tennessee Aquarium
09.2018 - 04.2021
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Processed paperwork and hiring details for promotions and lateral position changes.
Receptionist
Creative Discovery Museum
06.2017 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Teller
Suntrust
10.2015 - 02.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Representative
Blue Cross And Blue Shield Of Tennessee
05.2012 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Claims Processor
Blue Cross And Blue Shield Of Tennessee
02.2009 - 05.2012
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Monitored and updated claims status in claims processing system.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
Education
Associate of Arts -
Chattanooga State Community College
Chattanooga, TN05.2017
Skills
- Maintaining Files
- Labor Agreements
- Recruitment
- Office Administration
- Human Resource Information System (HRIS)
- Computer Literacy
- Applicant Screening
- New Hire Orientation
Timeline
Human Resources Assistant
Tennessee Aquarium
09.2018 - 04.2021
Receptionist
Creative Discovery Museum
06.2017 - 09.2018
Teller
Suntrust
10.2015 - 02.2016
Customer Service Representative
Blue Cross And Blue Shield Of Tennessee
05.2012 - 10.2014
Medical Claims Processor
Blue Cross And Blue Shield Of Tennessee
02.2009 - 05.2012
Associate of Arts -
Chattanooga State Community College
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