Lindsay DiSarro
Schenectady,NY
Summary
Self starting, forward thinking Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Successful background matching employees with roles for maximum performance. Has a solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Skilled at operating departments efficiently to meet goals. Dedicated professional with a history of working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
General Manager of Operations
The Fresh Market
10.2021 - 01.2024
- Covered both the Latham store (overseeing 60+ employees) and Saratoga Springs (Overseeing 80+ employees) consecutively for over two months
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with management activities.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Built a high-performing team through targeted recruitment efforts and ongoing professional development opportunities for staff members.
Assistant Store Manager of Operations
The Fresh Market
10.2020 - 10.2021
- Trained and guided team members to maintain high productivity and performance metrics.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Promoted to General Manager after 1 year in the Latham store before being reassigned to the highest volume store in NY state (Saratoga Springs NY)
Training Store Manager
Cumberland Farms
05.2014 - 10.2020
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Conducted regular store audits to ensure compliance with company standards, identifying areas requiring corrective action and implementing necessary changes effectively.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.
- Recruited, hired and trained new team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Oversaw and encouraged store personnel, promoting culture of efficiency and performance.
- Promoted from Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Trained all newly hired managers in the area/region
- Interacted well with customers to build connections and nurture relationships.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
Education
No Degree - Criminal Justice
Hudson Valley Community College
Troy05.2008
High School Diploma -
Mohonasen Senior High School
Schenectady, NY06.2007
Skills
- Strategic Planning
- Inventory Management
- Revenue Growth
- Staff training/development
- Payroll Administration and Timekeeping
- Customer Service Management
- P&L Administration
- Staff Management
- Staff Development
- Performance Evaluation and Monitoring
Timeline
General Manager of Operations
The Fresh Market
10.2021 - 01.2024
Assistant Store Manager of Operations
The Fresh Market
10.2020 - 10.2021
Training Store Manager
Cumberland Farms
05.2014 - 10.2020
No Degree - Criminal Justice
Hudson Valley Community College
High School Diploma -
Mohonasen Senior High School