Lindsay Dover Wheeler
Atlanta,GA
Summary
Accomplished sales leader with deep knowledge of CX technology. Self-starter who excels at building strategy and going to market with VALUE based selling at the core. Consistently demonstrates a proven track record of exceeding sales quotas and developing a high-performing sales team who excel at winning new customer segments while also growing the existing footprint for long term reoccurring revenue. A firm believer in the power of collaboration with internal stakeholders, the broader ecosystem of enterprise applications and partners to achieve aggressive and comprehensive customer outcomes. Possesses strong operational rigor which enables execution of key initiatives with clear directives and laser focus. Passionate about leading people to reach their full potential through continuous feedback and team building exercises.
Overview
22
22
years of professional experience
Work History
Director of Enterprise Sales
Zendesk
07.2017 - Current
- Develops and leads sales team of 8 top performing Enterprise Account Executives (6 of whom are currently over 100% quota YTD)
- 5x Presidents Club leader attendee while at Zendesk
- Leads team always starting with the why and customer obsessed mindset
- Executes strategies to develop business opportunities and has increased net new client base by 30% YoY.
- Applies performance data (pipe gen, deal stage maturity, linearity, etc) to evaluate and improve operations, target current business conditions and forecast needs.
- Collaborates with upper management to implement continuous improvements and exceed team goals.
- Works with team to develop and deliver compelling presentation decks to gain budget and timeline approval for large enterprise deals
- Cross collaborates with Client Success, Product, Marketing, Solutions Consulting and Solutions Architecture leadership teams to ensure great customer outcomes
- Maintains up-to-date knowledge of competitor products and pricing in market served
- Leverages MEDDPPICC and RAIN sales leadership methodology to pressure test quality of deals and drive AE development.
Director of Enterprise Accounts
Oracle
07.2014 - 07.2017
- Managed team of 5 Senior Customer Success Managers
- Maintained 90% client retention while negotiating and exceeding sales quota by 137% YoY
- Managed successful negotiation of long-term contract renewals with business owners and sales affiliates
- Partnered with multiple internal teams (e.g., Primes and Co-Primes who were mapped to specific products within platform) to ensure holistic and profitable outcomes for Oracle and customers
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Mentored team of new Customer Success Managers through job shadowing and customer on-sites
- Facilitated penetration of key accounts via strategic planning initiatives.
Director of Business Development
WildTangent Inc
08.2011 - 09.2014
- Developed go-to-market distribution strategy for Enterprise App Developers via large OEM partners
- Consistently exceeded quarterly quotas
- Hired, developed and coached Account Managers servicing over 600 lighthouse customer accounts.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Led user groups and VOC programs in partnership with product team
- Traveled internationally to promote WildTangent API technology
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Prepared sales presentations for clients showing success and credibility of API first mobile products.
- Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
Appstore Launch - Team Lead
Amazon
07.2010 - 07.2011
- Responsible for technology licensing, distribution agreements and strategic partnerships for consumer hardware and software products.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Updated sales strategies and marketing channels to increase overall profitability
- Led user groups and VOC program
- Led implementation engagements
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Achieved sales goals of $2.2M and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
Regional Vice President of Sales
Citigroup
06.2002 - 06.2010
- Drove sales for 42 branches and oversaw 125 employees in territory
- Opened 9 new locations Oversaw P&L for $300M client portfolio
- Grew client portfolio base by 42% YoY
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
- Analyzed quarterly business results to successfully align branch expenditures to ROI
- Facilitated and hosted developmental learning labs for employees to drive efficiency and productivity
Education
Bachelor of Arts - Communications and Social Science
University of Washington
Seattle, WASkills
- Developing and executing go-to-market strategy
- Strategic problem solving and collaborator
- Ability to inspire and lead by example
- Building rapport with C-suite and Economic Buyers
- Managing sales pipeline with rigor and accuracy to attain team quota
- Cloud infrastructure and Enterprise Applications
- Solution and Platform Architecture
- Partner relationship management
- Retaining and developing talent
- Analyzing data to improve operational efficiency
- Delivering powerful presentations that move clients and internal teams towards action
- High Emotional IQ of 117
Accomplishments
- 10x Presidents Club Attendee
- Speakers Coach and Content Curator for TED and TEDx
- Co-Founder of Virginia Highland District 501c3 (an award winning community revitalization foundation)
- Certified Cognitive Based Mindfulness coach
- Emotional IQ workshop facilitator
Timeline
Director of Enterprise Sales
Zendesk
07.2017 - Current
Director of Enterprise Accounts
Oracle
07.2014 - 07.2017
Director of Business Development
WildTangent Inc
08.2011 - 09.2014
Appstore Launch - Team Lead
Amazon
07.2010 - 07.2011
Regional Vice President of Sales
Citigroup
06.2002 - 06.2010
Bachelor of Arts - Communications and Social Science
University of Washington
Similar Profiles
Vedant SamotraVedant Samotra
Inside Sales Representative at ZendeskInside Sales Representative at Zendesk
Andrés Eduardo Vegas Lodi-RizziniAndrés Eduardo Vegas Lodi-Rizzini
Sr. Partner Marketing Specialist - LATAM at ZendeskSr. Partner Marketing Specialist - LATAM at Zendesk
Ariane Frances Dela CruzAriane Frances Dela Cruz
Technical Support Engineer at ZendeskTechnical Support Engineer at Zendesk