Lindsay Dowd
Portsmouth,RI
Summary
My leadership in team management and effective communication fostered a collaborative environment, leading to notable advancements in clinical practices. With a focus on training and mentoring, I implemented innovative strategies that improved operational efficiency and patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
Southcoast Health
05.2021 - Current
- Spearheaded process improvement initiatives that resulted in increased efficiency and improved patient care quality.
- Created and implemented technology to enhance patient education and experience while promoting diabetes self management.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Care experience introduction and coaching of new providers.
Manager - Care Management Department
Harvard Pilgrim Health Care
04.2017 - 04.2021
- Led cross-functional teams to successfully implement strategic initiatives and improve operational efficiency.
- Enhanced team productivity by optimizing workflows and resource allocation.
- Coordinated logistics for seamless execution of company events and projects.
- Improved employee engagement through development and implementation of motivational programs.
- Developed training programs to enhance team skills and foster professional growth.
- Managed vendor relationships to ensure quality and timely delivery of services.
- Project lead for digital platform addressing chronic conditions
Operations Manager
Tufts Medical Center Physicians Organization
10.2013 - 04.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Clinical Operations Manager
Mount Auburn Professional Services
04.2013 - 04.2016
- Ensured COE program standards were met/exceeded for ongoing designation.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Championed continuous learning opportunities for staff through workshops or seminars resulting in higher competency levels among employees.
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
- Spearheaded process improvement initiatives that resulted in increased efficiency and improved patient care quality.
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Enhanced staff productivity through effective training programs and performance management strategies.
Education
Diploma - Nursing
Brockton Hospital School of Nursing
Brockton, MA06-1999
Skills
Quality improvement
Operations oversight
Patient care and education
Team management
Training and mentoring
Effective communication
Certification
- Case Manager - Commission for Case Manager Certification June 2019
- BLS May 2023
Timeline
Clinical Operations Manager
Southcoast Health
05.2021 - Current
Manager - Care Management Department
Harvard Pilgrim Health Care
04.2017 - 04.2021
Operations Manager
Tufts Medical Center Physicians Organization
10.2013 - 04.2016
Clinical Operations Manager
Mount Auburn Professional Services
04.2013 - 04.2016
Diploma - Nursing
Brockton Hospital School of Nursing
Similar Profiles
Breena GomesBreena Gomes
Oncology Nurse Navigator at Southcoast HealthOncology Nurse Navigator at Southcoast Health
Dawn A. MaceDawn A. Mace
Family Nurse Practitioner at Southcoast HealthFamily Nurse Practitioner at Southcoast Health
JEFFREY LAWRENCE, MDJEFFREY LAWRENCE, MD
Senior Vice President, Chief Transformation & Innovation Officer, Physician-in-Chief for Primary Care and Urgent Care at SOUTHCOAST HEALTHSenior Vice President, Chief Transformation & Innovation Officer, Physician-in-Chief for Primary Care and Urgent Care at SOUTHCOAST HEALTH
Sarah SymczakSarah Symczak
Registered Nurse, Intensive Care Unit at Southcoast HealthRegistered Nurse, Intensive Care Unit at Southcoast Health
Dianne NoberiniDianne Noberini
Dental Hygienist at Barrington Family DentalDental Hygienist at Barrington Family Dental