Lindsay Dudzinski
Pittsburgh,PA
Summary
Dynamic and results-driven professional with extensive experience in management and customer service. Incredibly motivated, with an extraordinary work ethic and the ability to keep the big picture in mind. Able to take initiative and excel in finding ways to improve operations and outcomes. Values and understands people, and the importance of effective communication and teamwork.
Overview
15
15
years of professional experience
Work History
Cafe Manager
Yinz Coffee
Pittsburgh, PA
12.2024 - Current
- Providing excellent customer service while ensuring product quality control and consistency
- Working as quickly and efficiently as possible to ensure customer satisfaction.
- Responsible for hiring new employees, all scheduling, & shift coverage
- Ensure all work areas are clean & hygienic, according to health regulations
- Creating and adjusting supply & product purchases based on sales trends
- Keep detailed inventory records of all stock & supplies on a weekly basis
- Cross-referencing order forms & invoices to ensure accurate deliveries & billing
- Providing feedback for staff related to operations, quality control, & customer service
- Coordinating with building & business management to facilitate any necessary repairs
Property Management
Self-employed
Pittsburgh, PA
09.2020 - 12.2024
- Independently managed 10 individual short-term rental properties on behalf of property owners
- Remained on call 24 hours per day to ensure that any property or guest emergencies were handled swiftly, efficiently, & to guest satisfaction
- Responsible for all guest correspondence, rate adjustments, special offers, & creative conflict resolution
- Responsible for reaching out to guests for payment collection, as payments were due
- Coordinated guest stays, housekeeping, & maintenance at all units on a daily basis
- Coordinated regular housekeeping inspections, & structuring quality assurance incentive programs
- Followed up on maintenance items as necessary, & reviewing invoices upon receipt to ensure accurate and fair billing
- Well-versed in short-term booking platform operation, primarily Airbnb & Vrbo
- Maintained 'Super Host' and 'Premier Host' status on booking platforms by ensuring overall guest ratings remain at 4.8 stars or higher
- Researched & integrated third-party property management software to ensure a seamless back-end operation & guest experience
- Delivered high occupancy results for clients, & maintained client satisfaction
- Evaluated properties on an individual basis to assess short-term rental potential & operational considerations based on industry standards
- Structured rental industry business models for growth
- Drafted short-term rental contracts, client agreements, property disclosures, etc.
- Managed housekeeping and petty cash funds.
- Provided clients with monthly owner statements, invoices, performance reports, etc.
Store Manager/Management Development
Crazy Mocha
Pittsburgh, PA
11.2019 - 03.2020
- Structuring and enforcing new management responsibilities/techniques and daily operational procedures company-wide
- Responsible for all daily operations, including cash management, mediating employee conflict, and maintaining excellent customer service
Client Services and Facilitation Representative
Technosystems
Pittsburgh, PA
04.2017 - 09.2019
- Responsible for accepting & making client calls to provide updates on services purchased
- Responsible for facilitating client services, including submitting new concept ideas to relevant manufacturers for evaluation and feedback, logging & forwarding feedback to clients, working with graphic artists and clients to draft concept art, & collaborating with writers to describe concept ideas clearly & accurately
- Responsible for keeping incredibly detailed logs of the progress of client services & client interactions
- Excelled in meeting strict deadlines, multitasking, & administrative duties.
- Well-versed in company procedures and regulations
- Proficient in preparing written correspondence in accordance with strict compliance policies
Location Manager
Crazy Mocha
Pittsburgh, PA
09.2014 - 04.2017
- Promoted to location manager July 2015
- Responsible for all daily operations
- Customer service
Café Server
Barnes & Noble Café
Pittsburgh, PA
06.2010 - 05.2012
- Café server versed in upselling café products
- Excelled in membership sales
- Responsible for meeting daily, weekly, monthly, and annual sales goals
- Customer service
Husbandry Technician Level 1/Complete Animal Care
University of Pittsburgh
Pittsburgh, PA
06.2010 - 05.2012
- Facility Maintenance/Autoclave Operation
- Trained in biologically and chemically hazardous environments
- Enforcement of research protocol regulations
- Live inventory responsibilities
Education
High School Diploma -
South Park High School
South Park Township, PA06-2009
Skills
- Critical thinking
- Executive decision-making
- Creative solutions
- Management and communication
- Time and energy consolidation
- Microsoft Word and Excel
- Customer service
- Inventory management
- Conflict resolution
- Quality control
- Team leadership
- Operational efficiency
- Time management
- Customer experience management
- Workflow planning
References
Available upon request
Timeline
Cafe Manager
Yinz Coffee
12.2024 - Current
Property Management
Self-employed
09.2020 - 12.2024
Store Manager/Management Development
Crazy Mocha
11.2019 - 03.2020
Client Services and Facilitation Representative
Technosystems
04.2017 - 09.2019
Location Manager
Crazy Mocha
09.2014 - 04.2017
Café Server
Barnes & Noble Café
06.2010 - 05.2012
Husbandry Technician Level 1/Complete Animal Care
University of Pittsburgh
06.2010 - 05.2012
High School Diploma -
South Park High School
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