Lindsay Duncan
Athens
Summary
Motivated and dedicated stay-at-home mom with a strong desire to reenter the workforce while maintaining financial stability. Experienced in various industries, including fast food, construction, and auto sales. Thrives on acquiring knowledge and building relationships. Sales is a passion, embracing challenges and endless opportunities. Excels in exceptional customer service with excellent communication skills and attention to detail. Strong organizational abilities that extend beyond work. Eagerly awaiting the next opportunity and excited for your response.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Sales Associate
Rumble on / RideNow
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Contributed to dealership growth by proactively seeking out new leads and attending local motorcycle events.
- Implemented effective time management strategies to balance multiple tasks such as client meetings, administrative duties, and showroom maintenance.
- Boosted overall revenue by upselling additional services such as extended warranties, maintenance packages, and insurance policies.
- Provided outstanding customer service by addressing concerns, answering questions, and ensuring a positive overall experience.
- Continuously updated product knowledge to effectively educate customers on the latest motorcycle models and features.
- Acted as a liaison between customers and service department personnel to address any post-sale concerns or issues promptly.
- Improved showroom presentation by organizing inventory, creating appealing displays, and maintaining cleanliness standards.
- Enhanced customer satisfaction by providing knowledgeable advice on suitable motorcycles, gear, and accessories.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Met customers on lot and in showroom to discuss available vehicles and options.
BDC Agent
Shottenkirk Honda
03.2023 - 08.2023
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
- Monitored online reputation management platforms, responding to reviews diplomatically to maintain a positive brand image.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Made average of 150 outbound and inbound calls per day.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Negotiated pricing and payment terms with customers when possible to close deals.
Dental Assistant
Complete Dental
11.2022 - 03.2023
- Educated patients on proper oral care habits and disease prevention
- Set up dental instruments and supplies in alignment with dentist preferences
- Offered gentle support and delivered compassionate care during dental procedures
Crew Member
Michael's home repairs
03.2021 - 07.2022
Manager
Dunkin' Donuts
10.2020 - 01.2021
- Ordered supplies and unloaded all shipments
- Quality checks on all shipments
- Hired and placed employees in position to run a shift smoothly
- Defused customer issues and complaints
- Ensured staff safety and proper OSHA protocols were followed
- Handled marketing and sales
Education
Dental Assisting in Dentistry - undefined
Ross medical education center
Huntsville, AL07.2022
High School Diploma - undefined
James Clemens
Madison, AL05.2021
Skills
- Communication Skills
- Interpersonal
- Negotiation
- Organization
- Financial
- Listening
Certification
- CPR
- HIPAA
- OSHA
Timeline
BDC Agent
Shottenkirk Honda
03.2023 - 08.2023
Dental Assistant
Complete Dental
11.2022 - 03.2023
Crew Member
Michael's home repairs
03.2021 - 07.2022
Manager
Dunkin' Donuts
10.2020 - 01.2021
Dental Assisting in Dentistry - undefined
Ross medical education center
High School Diploma - undefined
James Clemens
Sales Associate
Rumble on / RideNow
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