Summary
Overview
Work History
Skills
Timeline
Generic

Lindsay Dunn

Livonia

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.

Overview

17
17
years of professional experience

Work History

Waitress/Bartender

The Silver Criket
12.2018 - Current
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Delivered quality food and beverage service to guests in a responsible manner.
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Served as backup for bartenders.
  • Opened and closed bar tabs and transferred tabs to dining area.
  • Maintained bar stocks, replenishing daily as necessary.
  • Stocked beer and wine coolers.
  • Performed closing duties including cleaning, sanitizing and replenishing.
  • Cleaned and filled ice bins.
  • Maintained a neat personal appearance.
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Bartender

Fuddruckers Worlds Greatest Burgers
08.2024 - 10.2024
  • Prepares and serves liquor, mixed drinks, wine, beer, and nonalcoholic drinks as ordered.
  • Ensures that fruit and other garnishes are prepared ahead of the opening of the bar.
  • Maintains the bar and keeps it clean and organized.
  • Attractively displays glasses and liquor bottles.

Online Casino Dealer

Evolution
04.2024 - Current
  • Give out cards and provide dice or other equipment to customers.
  • Determine winners, calculate and pay off winning bets, and collect on losing bets.

Bartender/Server

Dream Girls Detroit
01.2018 - 10.2019
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Delivered quality food and beverage service to guests in a responsible manner.
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Served as backup for bartenders.
  • Opened and closed bar tabs and transferred tabs to dining area.
  • Maintained bar stocks, replenishing daily as necessary.
  • Stocked beer and wine coolers.
  • Performed closing duties including cleaning, sanitizing and replenishing.
  • Cleaned and filled ice bins.
  • Maintained a neat personal appearance.
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude.

Bartender/Server

The waterfront wyandotte
04.2017 - 08.2017
  • Responsible for checking a guests proper ID.
  • Providing guests with a warm welcome & service with a smile.
  • Maintaining cleanliness of bar area.
  • Preparing the service well & the main bar daily with appropriate garnishes, ice, shakers, & silverware etc.
  • Making the service bar tickets in a timely fashion.
  • Excel at up selling products.
  • Capable of lifting and changing kegs in a quick manner.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Delivered exceptional, friendly, and fast service.
  • Answered questions about menu selections and made recommendations when requested.
  • Accurately recorded orders and served food and beverages that exceed guests expectations.
  • Effectively communicated with kitchen staff regarding customer requests.
  • Responsible for filling and restocking dressings, salad bar, & other necessities daily.

Manager/Bartender/Server/Expo

Bricks of Northville
12.2011 - 02.2017
  • Serving customers from behind the bar, offering advice on drinks.
  • Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.
  • Mixing cocktails for customers.
  • Preparing the bar for service, restocking wines and spirits.
  • Providing a professional, friendly, fast, and courteous service to all customers.
  • Dealing with guest complaints in a friendly and efficient manner.
  • Continually found new methods to maximize sales, profit, and cost control.
  • Took orders, operated POS terminal, and served food to bar customers.

Banquet Server

G Subu's leather bottle
12.2014 - 05.2015
  • Providing a warm welcome for customers.
  • Receive food & drink orders & serve customer requests to the standards required.
  • Serving dishes to customers at tables.
  • Learning the names of & building relationships with regular customers.
  • Ensure timely delivery of all food & beverage items to customers.
  • Understand menu content and keeping up to date with any menu changes.
  • Clearing cutlery and dishes away from tables.
  • Full product knowledge of all menu items.
  • Check on customers asking if they are enjoying their meals and service.
  • Relaying, preparing and setting tables for the next guests.

Receptionist

Jonca Law Group
03.2010 - 12.2011
  • Answered and directed phone calls.
  • Took detailed messages and return phone calls.
  • Scheduled and confirmed appointments with clients and other personnel.
  • Performed clerical work such as filing, copying, faxing, emailing, etc.
  • Set up and prepared paperwork for meetings and interviews.
  • Performed any other duties requested.

Waitress

Kerbys Koney Island
03.2008 - 12.2011
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.

Skills

  • Speech clarity
  • Flexible schedule
  • Speaking clearly
  • Salesmanship
  • Marketing
  • Task delegation
  • Clear communication
  • Conflict resolution
  • Shift scheduling
  • Recruiting and interviewing
  • Relationship building
  • Strategic planning
  • Coaching and mentoring

Timeline

Bartender

Fuddruckers Worlds Greatest Burgers
08.2024 - 10.2024

Online Casino Dealer

Evolution
04.2024 - Current

Waitress/Bartender

The Silver Criket
12.2018 - Current

Bartender/Server

Dream Girls Detroit
01.2018 - 10.2019

Bartender/Server

The waterfront wyandotte
04.2017 - 08.2017

Banquet Server

G Subu's leather bottle
12.2014 - 05.2015

Manager/Bartender/Server/Expo

Bricks of Northville
12.2011 - 02.2017

Receptionist

Jonca Law Group
03.2010 - 12.2011

Waitress

Kerbys Koney Island
03.2008 - 12.2011

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Lindsay Dunn