Lindsay Dybas
Mount Holly,NC
Summary
With over 20 years of experience as an Administrative Assistant, I have developed a versatile skill set that enables me to support various teams and projects with data entry, quality assurance, communication, and coordination. I am currently assisting the Relocation and Accounting teams at Allen Tate Company, a leading real estate firm, with processing referrals, contracts, and closing documents.
In my previous roles, I have demonstrated my ability to monitor, organize, and prioritize emails and tasks, research topics and events, set up virtual meetings, and build excellent customer relationships. I have also conducted and evaluated internal and external audits, drafted and edited reports, and ensured compliance and billing standards were met. I am proficient in Electronic Health Records (EHR) and other office administration software. I am passionate about improving data accuracy and efficiency, and collaborating with colleagues to achieve organizational goals
Overview
13
13
years of professional experience
Work History
Relocation Administrative Assistant
Allen Tate Realtors
SouthPark, NC
06.2023 - Current
- Assist Relocation Counselors with data entry by uploading contracts, listing documents, & closing documents.
- Coordinates and assists accounting team to ensure proper referral documents are obtained for Relocation referral payout.
- Process all Relocation real estate referral closings by verifying proper data entry into systems with accompanied daily check mail out.
- Work with external vendors to ensure the clients are receiving the highest level of customer service.
Administrative Assistant
Pass And Assist LLC
Mooresville, NC
05.2022 - 06.2023
- Monitor emails, organize inbox, and prioritize messages for supervisor.
- Record new client information, terminations, & changes in job classifications.
- Research topics and events to support supervisor's work agenda and projects.
- Set up virtual Zoom or Microsoft Teams meetings, invite guests and disseminate agendas.
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Quality Assurance Coordinator
The Help Group
08.2017 - 05.2022
- Conducted new hire and intern meetings via Zoom or in person to obtain employee electronic signature for compliance and billing purposes.
- Optimized internal and external audits by program or individual to improve programmatic issues and ensured standard requirements were met.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
- Utilized exceptional writing, editing and proofreading skills with colleagues to verify documentation was aligned with established guidelines.
- Collaborated with team director to track client responses for annual agency surveys via SurveyMonkey on performance and improvements.
Customer Service-Billing/Call Center Representative
Fox Rent A Car
04.2016 - 08.2017
- Managed high volume workloads in a fast paced, driven environment where speed, accuracy and volume were monitored daily
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Documented and detailed calls and complaints using call center's CRM database.
Quality Assurance/Compliance Administrative Assistant
Child & Family Center
07.2011 - 06.2015
- Provided consultation, guidance and prompt response to staff inquires in regards to client records.
- Managed Supplemental Security Income, subpoenas and requests from outside providers for continuity of care.
- Modernized discharge tracking system in Excel to ensure its data and accuracy were compliant prior to closure.
- Identified and provided regular updates to team leadership with recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Led and facilitated monthly workgroup meetings for new and existing employees to assist with electronic and hardcopy documentation issues and solutions.
- Supported audit preparation through research, analysis and presentation development.
Education
Diploma -
Bishop Alemany High School
Skills
- Process Documentation
- Effective Prioritization
- Communication Skills
- Interpersonal Skills
- Multi-Line Telephone System Operation
- Efficient and Detail-Oriented
- Microsoft Office
- Team Support
- Performance Improvement
Timeline
Relocation Administrative Assistant
Allen Tate Realtors
06.2023 - Current
Administrative Assistant
Pass And Assist LLC
05.2022 - 06.2023
Quality Assurance Coordinator
The Help Group
08.2017 - 05.2022
Customer Service-Billing/Call Center Representative
Fox Rent A Car
04.2016 - 08.2017
Quality Assurance/Compliance Administrative Assistant
Child & Family Center
07.2011 - 06.2015
Diploma -
Bishop Alemany High School
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